At a Glance
- Tasks: Service and maintain security systems while building strong customer relationships.
- Company: Join Verisure, Europe's leading provider of monitored security systems.
- Benefits: Competitive salary, uncapped commission, company van, and private healthcare.
- Other info: Great career progression opportunities in a diverse and inclusive environment.
- Why this job: Make a real difference by protecting families and businesses with innovative security solutions.
- Qualifications: Strong communication skills and a clean manual driving licence required.
The predicted salary is between 25500 - 50000 £ per year.
Salary potential: £50,000 per annum (OTE)
Location: Milton Keynes & surrounding areas
Salary: £25,500 basic increasing with role progression plus uncapped commission (up to 50k OTE)
Job type: Full Time (40hrs per week)
Shift Pattern: 9am to 6pm (Mon-Fri)
Holidays: 29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' service
We have an exciting new job opportunity open at Verisure Service for a Field Retentions Engineer.
MANUAL DRIVERS LICENSE REQUIRED
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
As a Field Engineer you will be servicing customers’ alarms as well as advising them on the best security and safety solution, providing class leading expertise in order to retain the accounts of customers in the cancellation process.
As a Field Retentions Engineer, you will be:
- Dealing with escalated high-level complaints
- Installing and providing technical assistance and routine maintenance to Verisure security systems at our customers premises with a focus on “first time fix” solutions.
- Providing a detailed, informed walk-through of the Verisure Alarm system.
- Establishing, building and managing strong long-term customer relationships
- Identifying reasons why the customer is thinking of leaving and establishing benefits that will improve the customer experience
- Ensuring we are always promoting what is currently best for customer security solution in order to retain customer accounts
- Troubleshooting any issues and repeat false alarms that may arise.
- Managing stock materials and company vehicle maintenance in line with schedules.
Required criteria:
- Strong English communication skills and a good team player
- Ability to start and keep conversation going, taking over the responsibility of resolving the ongoing issues
- Striving to achieve performance and customer targets to earn bonus
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- A clean manual driving licence
- Engineering/Technical/Retentions/Sales experience: 1 year (preferred)
Benefits Package:
- Company van provided with optional personal use
- Fuel card provided for business miles only
- Company smartphone
- Birthday off
- Uncapped commission scheme based on productivity
- Employee alarm discount programme
- Employee referral cash bonus scheme
- Gym Flex
- Pension plan
- Private Health Care plan
- Career progression with excellent growth opportunities.
- PerkBox - discounts at local restaurants, attractions, and retail outlets.
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry.
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.
Ready to join our team and make your dream job a reality? Apply today and we’ll get in touch!
All employees must complete a DBS check, provided by Verisure to all successful candidates.
Field Retentions Engineer: Security Systems in Milton Keynes employer: Verisure
Verisure Service is an exceptional employer, offering a dynamic work environment in Milton Keynes where employees can thrive. With a strong focus on career progression, comprehensive benefits including uncapped commission, private healthcare, and a commitment to diversity and inclusion, Verisure empowers its team members to grow both personally and professionally while providing top-notch security solutions to customers.
StudySmarter Expert Advice🤫
We think this is how you could land Field Retentions Engineer: Security Systems in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Verisure. Understand their mission and values, and think about how your skills as a Field Retentions Engineer can help them achieve their goals.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and technical skills. Role-play with a friend or use our resources to get comfortable with your responses.
✨Tip Number 3
Show off your personality! Verisure is looking for someone who’s not just skilled but also passionate about customer experience. Be yourself and let your enthusiasm shine through during the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Field Retentions Engineer: Security Systems in Milton Keynes
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about becoming a Field Retentions Engineer and helping our customers feel secure.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in engineering, customer service, or sales. We love seeing how your skills align with what we do at Verisure, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Verisure
✨Know Your Stuff
Make sure you understand the ins and outs of security systems, especially Verisure's offerings. Brush up on technical terms and common issues customers face. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Field Retentions Engineer, you'll be dealing with customers directly. Prepare examples of how you've successfully handled complaints or built relationships in the past. Highlight your communication skills and ability to empathise with customers to demonstrate your fit for the role.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like a customer wanting to cancel their service. Think through your approach to problem-solving and retaining customers. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or growth opportunities. This shows your enthusiasm for the role and helps you gauge if Verisure is the right fit for you.
