Senior Employee Relations Manager in London

At Verisure, we protect what matters most. As the #1 Alarm Company in the UK, Europe and Latin America, we support over 6 million customers worldwide, and we’re growing fast. Recognised as a UK Top Employer 2026 (for the third year running), this is a great time to join one of the UK’s fastest growing consumer services businesses.

About the Role:

We are looking for an experienced and commercially minded Senior Employee Relations Manager to join our HR leadership team. This is a pivotal role for a proactive ER professional with strong employment law knowledge, exceptional stakeholder management skills, and a passion for driving positive workplace outcomes. Reporting to the HR Director, UK&I, you will lead the Employee Relations function, overseeing the successful delivery of ER operations, complex case management, policy development, compliance, and governance. You will manage a team of ER Advisors ensuring the team delivers timely, pragmatic, and commercially focused ER support across the business. This role requires a strategic thinker who can balance operational excellence with people-focused leadership, while continuously improving ER processes and contributing to the wider transformation of the HR function.

Key Responsibilities

• Lead the Employee Relations function, providing strategic guidance and expert advice to senior leaders and managers on a broad range of ER matters.
• Ensure all ER activities, processes, and casework are managed effectively, efficiently, and in line with employment legislation and company policies.
• Act as the escalation point for complex employee relations matters, including disciplinary, grievance, whistleblowing, and other sensitive cases.
• Partner closely with HR Business Partners to identify trends, mitigate risks, and support proactive ER strategies across the organisation.
• Lead, coach, and develop a team of ER Advisors and Junior HRBPs, creating a supportive and high-performing team culture.
• Support the preparation of employment tribunal documentation, reports, and case files where required.
• Develop and implement ER policies, procedures, and best practices that enhance compliance and employee experience.
• Deliver process improvements and support the ongoing transformation of the HR function through innovation and technology.
• Design and facilitate training for managers on employee relations processes, difficult conversations, and people management best practices.
• Manage long-term absence cases and Occupational Health referrals effectively and compassionately.
• Analyse and report on ER metrics to identify trends, measure success, and drive continuous improvement initiatives.
• Ensure ER risks, timelines, and potential cost impacts are effectively managed and communicated.

About You:

To be successful in this role, you will bring significant employee relations experience within a fast-paced commercial environment, along with a strong understanding of UK employment law and ER best practice. You will also demonstrate:

• Proven experience managing complex ER casework from end to end.
• Strong leadership and coaching capabilities, with the ability to develop HR colleagues and managers.
• A pragmatic and commercially focused approach to problem-solving and decision-making.
• Excellent stakeholder management and influencing skills at all levels of the business.
• The ability to manage sensitive and high-pressure situations with professionalism and sound judgement.
• A collaborative mindset and passion for delivering shared success.
• A proactive, solutions-focused attitude with a continuous improvement mindset.
• Excellent written and verbal communication skills.

What We Offer:

• Opportunity to play a key strategic role within a growing organisation.
• A collaborative and supportive HR leadership team.
• Career development and progression opportunities.
• Competitive salary and benefits package.

If you are an experienced Employee Relations professional looking for an opportunity to make a significant impact within a dynamic organisation, we would love to hear from you. ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.