Relationship Manager - Commercial Banking - Healthcare in London

As the #1 Alarm Company in the UK, Europe and Latin America, we support over 6 million customers worldwide, and we’re growing fast. Recognised as a UK Top Employer 2026 (for the third year running), this is a great time to join one of the UK’s fastest growing consumer services businesses.

We are looking for an experienced and commercially minded Senior Employee Relations Manager to join our HR leadership team. This is a pivotal role for a proactive ER professional with strong employment law knowledge, exceptional stakeholder management skills, and a passion for driving positive workplace outcomes.

Reporting to the HR Director, UK&I, you will lead the Employee Relations function, overseeing the successful delivery of ER operations, complex case management, policy development, compliance, and governance. This role requires a strategic thinker who can balance operational excellence with people-focused leadership, while continuously improving ER processes and contributing to the wider transformation of the HR function.

• Lead the Employee Relations function, providing strategic guidance and expert advice to senior leaders and managers on a broad range of ER matters.
• Ensure all ER activities, processes, and casework are managed effectively, efficiently, and in line with employment legislation and company policies.
• Act as the escalation point for complex employee relations matters, including disciplinary, grievance, whistleblowing, and other sensitive cases.
• Partner closely with HR Business Partners to identify trends, mitigate risks, and support proactive ER strategies across the organisation.
• Develop and implement ER policies, procedures, and best practices that enhance compliance and employee experience.
• Deliver process improvements and support the ongoing transformation of the HR function through innovation and technology.
• Design and facilitate training for managers on employee relations processes, difficult conversations, and people management best practices.
• Manage long-term absence cases and Occupational Health referrals effectively and compassionately.
• Ensure ER risks, timelines, and potential cost impacts are effectively managed and communicated.

To be successful in this role, you will bring significant employee relations experience within a fast-paced commercial environment, along with a strong understanding of UK employment law and ER best practice. Strong leadership and coaching capabilities, with the ability to develop HR colleagues and managers. Excellent stakeholder management and influencing skills at all levels of the business.

A collaborative and supportive HR leadership team. Career development and progression opportunities. Competitive salary and benefits package.

If you are an experienced Employee Relations professional looking for an opportunity to make a significant impact within a dynamic organisation, we would love to hear from you.

ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.