At a Glance
- Tasks: Install and maintain security systems while providing excellent customer service.
- Company: Join Verisure, a leading provider of monitored security systems in Europe.
- Benefits: Competitive salary with uncapped commission, company van, and private healthcare.
- Other info: Enjoy career progression opportunities and a supportive, inclusive work environment.
- Why this job: Make a real difference in customer security while developing your skills.
- Qualifications: Strong communication skills and a proactive, problem-solving mindset.
The predicted salary is between 26440 - 50000 € per year.
Location: South East London
Job Type: Full-time, Permanent
Salary: £26,440 basic (increasing with progression) + uncapped commission (OTE up to £50,000)
Working Hours: 40 hours per week
Shift Pattern: 9am–6pm & 11am–8pm, Monday to Friday (including bank holidays). Saturdays required (one on, one off).
Holiday: 29 days annual leave, increasing to 31 days after 1 year
About the Role
We have an exciting opportunity for a Field Installation Engineer to join Verisure. This is a field-based technical role where you’ll install and maintain security systems while also interacting directly with customers, recommending upgrades and additional products to enhance their security setup. Training will be provided to help you develop these skills. Success in this role comes from delivering excellent service and confidently recommending the right solutions for each customer’s needs.
About Verisure
Verisure is a leading European provider of professionally monitored security systems, protecting over 5.1 million customers across 17 countries. With over 35 years of experience, we are known for innovation, service excellence, and customer satisfaction.
Key Responsibilities
- Conduct detailed assessments of customers’ properties and recommend tailored security improvements, including upgrades and additional products
- Install, service, and maintain Verisure alarm systems with a focus on first-time fix
- Provide expert advice to design systems that meet customer needs and risks
- Deliver clear and engaging system demonstrations to customers
- Troubleshoot faults and resolve technical issues, including repeat false alarms
- Identify and act on opportunities to enhance customer security through additional products and services (upselling)
- Manage stock, tools, and company vehicle in line with company standards
- Deliver consistently high levels of customer service and professionalism
What We’re Looking For
- Strong communication skills and a team-oriented mindset
- A proactive, problem-solving approach
- Comfortable using hand tools and working at height (step ladders)
- Full, clean manual driving licence
- Interest in technology and security systems
- Confidence in speaking with customers and recommending additional products or upgrades
- Previous experience in sales, upselling, or customer-facing roles is an advantage but not essential
Earnings & Performance
This role includes a performance-based commission structure, with earnings linked to:
- Successfully completing installations and service visits
- Recommending and securing additional products or system upgrades
Benefits
- Company van (with optional personal use)
- Fuel card (business use)
- Company smartphone
- Birthday off
- Uncapped commission structure
- Employee alarm discount
- Referral bonus scheme
- Gym Flex
- Pension plan
- Private healthcare
- Career progression opportunities
- PerkBox (discounts on retail, restaurants, and attractions)
Why Join Verisure?
A career with Verisure offers more than just a job. We provide ongoing training, clear progression paths, and opportunities to grow within an international business. Our strong focus on quality and service has built one of the most loyal customer bases in the industry.
Diversity & Inclusion
Verisure is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.
Additional Information
A full DBS check is required (provided by the company if successful)
Driving licence required
Field Installation Engineer in London employer: Verisure
Verisure is an exceptional employer, offering a dynamic work environment in South East London where Field Installation Engineers can thrive. With a strong emphasis on employee growth through ongoing training and clear progression paths, coupled with a competitive salary structure and generous benefits like uncapped commission and private healthcare, Verisure stands out as a rewarding place to build a career in the security industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Installation Engineer in London
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Verisure's website and social media. Understanding their values and services will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how you can showcase your problem-solving skills and customer service experience.
✨Tip Number 3
Show off your tech-savvy side! Since this role involves security systems, be ready to discuss any relevant tech experience you have. It’ll show you're keen and capable of handling the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Installation Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Installation Engineer role. Highlight any customer-facing roles or technical experience you have, as this will show us you're a great fit for the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in working with Verisure and how your background aligns with our values. Be genuine and let your personality come through!
Show Off Your Communication Skills:Since this role involves interacting with customers, make sure your application showcases your strong communication skills. Whether it's in your CV or cover letter, we want to see how you can engage and connect with people.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Verisure
✨Know Your Stuff
Before the interview, make sure you understand the basics of security systems and installation processes. Familiarise yourself with Verisure's products and services so you can confidently discuss how you would approach installations and customer interactions.
✨Show Off Your People Skills
As a Field Installation Engineer, you'll be interacting with customers regularly. Practice your communication skills and think of examples where you've successfully engaged with clients or resolved issues. This will demonstrate your ability to deliver excellent service.
✨Be Ready to Problem-Solve
Prepare for situational questions that test your problem-solving abilities. Think about past experiences where you had to troubleshoot or resolve technical issues, especially in customer-facing roles. Highlight your proactive approach to finding solutions.
✨Dress the Part
Even though this is a field-based role, first impressions matter. Dress smartly for the interview to show that you take the opportunity seriously. It reflects your professionalism and respect for the company and the role you're applying for.
