At a Glance
- Tasks: Service and maintain security systems while building strong customer relationships.
- Company: Join Verisure, Europe's leading provider of monitored security systems.
- Benefits: Competitive salary, uncapped commission, company van, and private health care.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference by protecting families and businesses with innovative security solutions.
- Qualifications: Strong communication skills and a clean manual driving licence required.
The predicted salary is between 45000 - 45000 £ per year.
Salary potential: £45,000 per annum (OTE)
Location: Luton & surrounding areas
Salary: £25,500 basic increasing with role progression plus uncapped commission (up to £50k OTE)
Job type: Full Time (40hrs per week)
Shift Pattern: 9am to 6pm (Mon-Fri)
Holidays: 29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' service
We have an exciting new job opportunity open at Verisure Service for a Field Retentions Engineer!
MANUAL DRIVERS LICENSE REQUIRED
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
As a Field Retentions Engineer, you will be:
- Dealing with escalated high-level complaints
- Installing and providing technical assistance and routine maintenance to Verisure security systems at our customers' premises with a focus on “first time fix” solutions.
- Providing a detailed, informed walk-through of the Verisure Alarm system.
- Establishing, building and managing strong long-term customer relationships
- Identifying reasons why the customer is thinking of leaving and establishing benefits that will improve the customer experience
- Ensuring we are always promoting what is currently best for customer security solution in order to retain customer accounts
- Troubleshooting any issues and repeat false alarms that may arise.
- Managing stock materials and company vehicle maintenance in line with schedules.
Required criteria:
- Strong English communication skills and a good team player
- Ability to start and keep conversation going, taking over the responsibility of resolving the ongoing issues
- Striving to achieve performance and customer targets to earn bonus
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- A clean manual driving licence
- Engineering/Technical/Retentions/Sales experience: 1 year (preferred)
Benefits Package:
- Company van provided with optional personal use
- Fuel card provided for business miles only
- Company smartphone
- Birthday off
- Uncapped commission scheme based on productivity
- Employee alarm discount programme
- Employee referral cash bonus scheme
- Gym Flex
- Pension plan
- Private Health Care plan
- Career progression with excellent growth opportunities.
- PerkBox - discounts at local restaurants, attractions, and retail outlets.
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.
All employees must complete a DBS check, provided by Verisure to all successful candidates.
Field Retentions Engineer in Honiton employer: Verisure
Verisure is an exceptional employer, offering a dynamic work environment in Newcastle where Project Managers can thrive. With a strong focus on employee development and progression, you will have the opportunity to lead diverse projects across IT, Operations, and Compliance while enjoying a hybrid working model that promotes work-life balance. The culture at Verisure encourages innovation and collaboration, ensuring that every team member plays a vital role in delivering high-quality services and achieving personal career goals.
StudySmarter Expert Advice🤫
We think this is how you could land Field Retentions Engineer in Honiton
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Verisure as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Verisure and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Verisure’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Retentions Engineer in Honiton
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Verisure, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Verisure, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Verisure.
How to prepare for a job interview at Verisure
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Verisure offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Verisure but also helps you get a feel for whether you’d thrive in that environment.
