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- Tasks: Coordinate field schedules and manage customer service requests daily.
- Company: Join a dynamic team in Newcastle, focused on delivering exceptional customer service.
- Benefits: Enjoy a competitive salary, performance bonuses, and 29 days holiday, increasing with service.
- Other info: Full-time role with a Monday to Friday schedule and occasional Saturday shifts.
- Why this job: Be part of a supportive culture that values growth and work-life balance.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
The predicted salary is between 24500 - 26500 £ per year.
Field Scheduling Specialist (Customer Services)
Newcastle, NE12 8BU
Full-time
Salary:Starting at £24,500 increasing to £26,500 with role progression plus performance-based bonus
Working hours: 37.5 hours per week, Monday to Friday
Shift pattern: 7.5 hour shiftsbetween 8am to 7pm. One Saturday per month with Monday off in return.
Holidays: 29 days holidays (increases to 31 days after 12 months serv
Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.
Please click on the apply button to read the full job description
Field Scheduling Specialist (Customer Services) employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Scheduling Specialist (Customer Services)
✨Tip Number 1
Familiarise yourself with the scheduling software commonly used in customer service roles. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Research common challenges faced by Field Scheduling Specialists and think about how you would address them. This will show your potential employer that you're proactive and ready to tackle real-world issues.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare specific examples from your past experiences that highlight your organisational skills and ability to manage multiple tasks. This is crucial for a role that involves scheduling and customer service.
We think you need these skills to ace Field Scheduling Specialist (Customer Services)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Field Scheduling Specialist. Tailor your application to highlight relevant experience and skills that match the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and scheduling. Use bullet points for clarity and include specific achievements that demonstrate your capabilities.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention why you are a good fit for the position and how your skills can contribute to their customer service goals.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a scheduling role.
How to prepare for a job interview at Verisure
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Field Scheduling Specialist. Familiarise yourself with customer service principles and scheduling software, as these will likely come up during the interview.
✨Demonstrate Your Communication Skills
As this role involves liaising with customers and field staff, be prepared to showcase your communication skills. Think of examples where you've effectively resolved issues or coordinated schedules in the past.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as scheduling conflicts or customer complaints. Practise your responses to demonstrate your problem-solving abilities and customer service focus.
✨Show Enthusiasm for the Company
Research StudySmarter and express why you want to work with us. Highlight our values and how they align with your own, showing that you're not just looking for any job, but are genuinely interested in contributing to our team.