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- Tasks: As a Field After-Sales Executive, you'll service alarms and advise customers on security solutions.
- Company: Verisure is Europe's top provider of monitored security systems, protecting millions across 17 countries.
- Benefits: Enjoy a competitive salary, uncapped commission, company van, gym discounts, and 29 days holiday.
- Why this job: Join a dynamic team focused on customer satisfaction and career growth in a thriving industry.
- Qualifications: Strong communication skills, a clean driving licence, and ideally 1 year in engineering or sales.
- Other info: Diversity is celebrated here; we welcome applicants from all backgrounds.
The predicted salary is between 20400 - 30600 £ per year.
Salary potential: £45,000 per annum (OTE)
Location: Milton Keynes & surrounding areas
Salary: £25,500 basic increasing with role progression plus uncapped commission (up to 50k OTE)
Job type: Full Time (40hrs per week)
Shift Pattern: 9am to 6pm (Mon-Fri)
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 year's service
We have an exciting new job opportunity open at Verisure Service for a Field After-Sales Executive!
MANUAL DRIVERS LICENSE REQUIRED
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
As a Field Retentions Engineer, you will be:
- Dealing with escalated high-level complaints
- Installing and providing technical assistance and routine maintenance to Verisure security systems at our customers' premises with a focus on first time fix solutions.
- Providing a detailed, informed walk-through of the Verisure Alarm system.
- Establishing, building and managing strong long-term customer relationships
- Identifying reasons why the customer is thinking of leaving and establishing benefits that will improve the customer experience
- Ensuring we are always promoting what is currently best for customer security solution in order to retain customer accounts
- Troubleshooting any issues and repeat false alarms that may arise.
- Managing stock materials and company vehicle maintenance in line with schedules.
Required criteria:
- Strong English communication skills and a good team player
- Ability to start and keep conversation going, taking over the responsibility of resolving the ongoing issues
- Striving to achieve performance and customer targets to earn bonus
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- A clean manual driving licence
- Engineering/Technical/Retentions/Sales experience: 1 year (preferred)
Benefits Package:
- Company van provided with optional personal use
- Fuel card provided for business miles only
- Company smartphone
- Birthday off
- Uncapped commission scheme based on productivity
- Employee alarm discount programme
- Employee referral cash bonus scheme
- Gym Flex
- Pension plan
- Private Health Care plan
- Career progression with excellent growth opportunities.
- PerkBox - discounts at local restaurants, attractions, and retail outlets.
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.
Ready to join our team and make your dream job a reality? Apply today and we'll get in touch!
Field After-Sales Executive employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field After-Sales Executive
✨Tip Number 1
Familiarise yourself with Verisure's products and services. Understanding the technical aspects of their security systems will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling complaints and resolving issues. Role-playing scenarios can be a great way to prepare for the customer interactions you'll face as a Field After-Sales Executive.
✨Tip Number 3
Network with current or former employees of Verisure on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge during the hiring process.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples from your past experiences where you've successfully resolved customer issues. This will highlight your suitability for the role and your commitment to customer satisfaction.
We think you need these skills to ace Field After-Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, technical support, or sales. Emphasise any previous roles where you dealt with escalated complaints or provided solutions to customers.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to build long-term relationships. Mention your manual driving licence and how your skills align with Verisure's mission of providing peace of mind to customers.
Showcase Communication Skills: Since strong English communication skills are essential, consider including examples of how you've effectively communicated with customers in past roles. This could be through resolving issues or providing technical assistance.
Highlight Relevant Experience: If you have experience in engineering, technical support, or sales, make sure to highlight this in your application. Discuss specific achievements or situations where you successfully retained customers or improved their experience.
How to prepare for a job interview at Verisure
✨Know the Company
Before your interview, take some time to research Verisure. Understand their mission, values, and the services they provide. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Demonstrate Customer Focus
As a Field After-Sales Executive, you'll need to showcase your customer service skills. Prepare examples of how you've successfully handled customer complaints or improved customer experiences in the past. This will highlight your ability to retain accounts and build strong relationships.
✨Technical Knowledge is Key
Familiarise yourself with security systems and technical troubleshooting. Be ready to discuss any relevant experience you have in engineering, technical support, or sales. Showing that you can provide first-time fix solutions will be crucial in your interview.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This not only shows your interest but also helps you determine if Verisure is the right fit for you.
