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- Tasks: Support customers with security systems, resolve complaints, and build strong relationships.
- Company: Verisure is Europe's top provider of monitored security systems, protecting millions globally.
- Benefits: Enjoy a company van, uncapped commission, gym discounts, and 29 days holiday.
- Why this job: Join a dynamic team focused on customer satisfaction and career growth in a thriving industry.
- Qualifications: Strong communication skills, a clean driving licence, and a year of relevant experience preferred.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
The predicted salary is between 20400 - 30600 £ per year.
Salary potential: £50,000 per annum (OTE)
Location: Edinburgh, Glasgow and occasional travel to Newcastle
Salary: £25,500 basic increasing with role progression plus uncapped commission (up to 50k OTE)
Job type: Full Time (40hrs per week)
Shift Pattern: 9am to 6pm (Mon-Fri)
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 year's service
We have an exciting new job opportunity open at Verisure Service for a Field After-Sales Executive!
MANUAL DRIVERS LICENSE REQUIRED
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
As a Field After-Sales Executive, you will be:
- Dealing with escalated high-level complaints
- Installing and providing technical assistance and routine maintenance to Verisure security systems at our customers' premises with a focus on first time fix solutions.
- Providing a detailed, informed walk-through of the Verisure Alarm system.
- Establishing, building and managing strong long-term customer relationships
- Identifying reasons why the customer is thinking of leaving and establishing benefits that will improve the customer experience
- Ensuring we are always promoting what is currently best for customer security solution in order to retain customer accounts
- Troubleshooting any issues and repeat false alarms that may arise.
- Managing stock materials and company vehicle maintenance in line with schedules.
Required criteria:
- Strong English communication skills and a good team player
- Ability to start and keep conversation going, taking over the responsibility of resolving the ongoing issues
- Striving to achieve performance and customer targets to earn bonus
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- A clean manual driving licence
- Engineering/Technical/Retentions/Sales experience: 1 year (preferred)
Benefits Package:
- Company van provided with optional personal use
- Fuel card provided for business miles only
- Company smartphone
- Birthday off
- Uncapped commission scheme based on productivity
- Employee alarm discount programme
- Employee referral cash bonus scheme
- Gym Flex
- Pension plan
- Private Health Care plan
- Career progression with excellent growth opportunities.
- PerkBox - discounts at local restaurants, attractions, and retail outlets.
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry.
Diversity & Inclusion: Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.
All employees must complete a DBS check, provided by Verisure to all successful candidates.
Field After-Sales Executive employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field After-Sales Executive
✨Tip Number 1
Familiarise yourself with Verisure's products and services. Understanding the technical aspects of their security systems will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer service or sales, especially if it involved resolving complaints or technical issues. This will show that you have the skills needed to handle escalated situations effectively.
✨Tip Number 3
Prepare to discuss how you would build long-term relationships with customers. Think of examples from your past where you've successfully retained clients or improved their experience.
✨Tip Number 4
Since a clean manual driving licence is required, ensure you have this ready and be prepared to discuss your driving experience. Mentioning your reliability and punctuality can also strengthen your application.
We think you need these skills to ace Field After-Sales Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, technical support, or sales. Emphasise any previous roles where you've dealt with escalated complaints or provided technical assistance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to build long-term relationships. Mention your manual driving licence and how your skills align with Verisure's mission of providing peace of mind to customers.
Showcase Communication Skills: Since strong English communication skills are essential, consider including examples of how you've effectively communicated with customers in past roles. This could be through resolving issues or explaining technical solutions.
Highlight Relevant Experience: If you have experience in engineering, technical support, or sales, make sure to highlight this in your application. Discuss specific achievements or situations where you successfully retained customers or improved their experience.
How to prepare for a job interview at Verisure
✨Know the Company Inside Out
Before your interview, make sure you research Verisure thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Your Customer Service Skills
As a Field After-Sales Executive, you'll be dealing with customer complaints and providing solutions. Prepare examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. This will highlight your ability to handle high-pressure situations.
✨Showcase Your Technical Knowledge
Since the role involves installing and maintaining security systems, brush up on any relevant technical knowledge you have. Be ready to discuss how you would approach troubleshooting common issues with security systems, as this will demonstrate your capability for the role.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and growth opportunities within Verisure. This shows that you're not just interested in the job, but also in how you can contribute to and grow with the company.
