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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service daily.
- Company: Join a dynamic team in Newcastle, focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, performance bonuses, and generous holiday allowance.
- Why this job: Be part of a supportive culture that values growth and teamwork.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills.
- Other info: Work Monday to Friday, with opportunities for role progression.
The predicted salary is between 26133 - 36586 £ per year.
Location:Newcastle Upon Tyne
Salary:£24,000 base, rising to £26,000 with progression, plus up to £6,000 annual commission
Hours:MondayFriday, 09:0017:30 (37.5 hours per week)
Holidays:29 days including bank holidays (rising to 31 after 1 year)
About Verisure
Verisure is Europes leading provider of professionally monitored security systems. With over 5 million customers worldwide, were passionate about protecting what matters most, homes, families, and businesses. Our Newcastle site is at the heart of our UK operations, supporting customers nationwide.
About the Role
As aCustomer Moves Advisorin ourCustomer Home Moves Team, youll help existing customers who are relocating to transfer their home security system smoothly to their new property. Youll provide excellent service, build strong customer relationships, and spot opportunities to grow our network through referrals. This is a great opportunity for someone with a customer-first mindset who thrives in a fast-paced, supportive environment and enjoys helping people through change.
What Youll Do
- Handle inbound and outbound calls with customers moving home, guiding them through their transfer process.
- Deliver outstanding service by listening, empathising, and offering tailored solutions.
- Identify opportunities for upgrades, referrals, or system ownership transfers.
- Manage customer queries efficiently, ensuring high satisfaction.
- Liaise with internal departments to guarantee seamless transitions.
- Achieve individual and team KPIs in a positive, collaborative environment.
What Were Looking For
- Experience incustomer service, call centre, retention, or salesroles.
- Excellent communication, problem-solving, and organisational skills.
- A proactive attitude with the ability to multitask and stay detail-oriented.
- Confident using Microsoft Office (especially Excel) and internal systems.
- A team player who thrives in a target-driven environment.
- Adaptable and open to learning new processes and products.
Why Join Us
At Verisure, we believe people are the key to our success. Well support your development with full training, career progression opportunities, and a rewarding culture focused on recognition and growth.
Our Benefits
- Up to £6,000 annual commission
- Perkbox discounts and rewards
- Pension scheme
- Private Medical Cover (Bupa & MediCash)
- Birthday off every year
- GymFlex scheme
- Cycle to Work scheme
- Enhanced Maternity / Paternity pay
- Employee referral bonuses
- Long service awards
- Free parking
- Exclusive staff alarm discount
Verisure Career Opportunities
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.
About Us
Verisure is Europe\’s fastest-growing monitored security company and continues to strengthen its presence internationally. More than 5 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. We are people protecting people and we are building an engaged and high-performance Company to become #1. Our rapid expansion and ongoing success are expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.
Diversity & Inclusion
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
Ready to join our teamand make your dream job a reality? Apply today and well get in touch!
Be you. Be more. Be Verisure.
All employees must complete a DBS check, provided by Verisure to all successful candidates.
Customer Service Advisor employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your responses during the interview and demonstrate that you're a great fit for our team.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer inquiries or complaints in the past. We value real-life experiences, so think about situations where you turned a negative experience into a positive one.
✨Tip Number 3
Research common customer service scenarios and practice your responses. Being able to think on your feet and provide solutions will impress us during the interview process.
✨Tip Number 4
Show enthusiasm for the role and our company. A positive attitude can go a long way in customer service, so let your passion for helping others shine through in your conversations with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight relevant experience.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific examples of how your previous experience aligns with the job requirements and why you want to work as a Customer Service Advisor.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at Verisure
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they offer in terms of customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Anticipate common interview questions for a Customer Service Advisor role, such as how you handle difficult customers or your experience with problem-solving. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your ability to communicate effectively with customers.
✨Highlight Relevant Experience
If you have previous experience in customer service or related fields, be sure to highlight it. Share specific examples of how you've successfully resolved customer issues or improved customer satisfaction in past roles.
