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- Tasks: Make calls to retain customers and handle complaints with confidence.
- Company: Join Verisure, Europe's leading security provider.
- Benefits: Earn a competitive salary plus uncapped commission and enjoy 29 days holiday.
- Why this job: Be part of a top-performing team while making a real impact on customer satisfaction.
- Qualifications: Experience in call centres or sales is a plus; strong communication skills are essential.
- Other info: Enjoy perks like birthday off, gym discounts, and career development opportunities.
The predicted salary is between 24000 - 26000 £ per year.
Salary: £24,000–£26,000 basic + uncapped commission (up to £50,000 OTE!)
Hours: 37.5 per week | Monday–Friday, 9:00am–5:30pm
Holidays: 29 days (including bank holidays) | rises to 31 after 1 year
Why this role?
Join Verisure, Europe’s leading security provider protecting over 5.1 million families and businesses. We’re looking for motivated Retentions Advisors to keep our customers safe, happy, and loyal.
If you love talking to people, solving problems, and turning challenges into wins, this is your chance to earn well, grow fast, and be part of a top performing team.
What you’ll do:
- Make outbound calls to retain existing customers
- Handle escalated complaints with confidence and empathy
- Build strong customer relationships that last
- Keep accurate records and liaise with other departments
- Deliver exceptional service every single day
What we’re looking for:
- Call centre, outbound sales, or objections-handling experience is a plus
- Confident with tricky conversations and high-level complaints
- Strong computer and MS Office skills
- Excellent communicator with problem-solving mindset
- Team player who’s ready to learn and take on challenges
Perks & Benefits:
- Birthday off – celebrate YOU
- Onsite coffee shop & canteen
- Discounted gym and health club memberships
- Private healthcare & MediCash plan
- PerkBox discounts & freebies
- Employee referral bonuses
- Discounts on our alarm systems
- Cycle to Work scheme
Why Verisure?
This isn’t just a job. You’ll get:
- Career development and internal mobility
- Training to build new skills
- Supportive, high performing team environment
Apply now!
Note: All successful applicants will complete a DBS check, provided by the company.
Customer Retentions Advisor employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retentions Advisor
✨Tip Number 1
Get to know the company inside out! Research Verisure and understand their values, mission, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling tricky conversations and complaints, role-playing with a friend or family member can help you feel more confident. The better you are at communicating, the more likely you are to impress during the interview.
✨Tip Number 3
Show off your problem-solving mindset! Think of examples from your past experiences where you've turned challenges into wins. This will demonstrate your ability to handle escalated complaints and build strong customer relationships, which is key for a Retentions Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to take the first step towards joining a top-performing team at Verisure.
We think you need these skills to ace Customer Retentions Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Retentions Advisor role. Highlight any call centre or sales experience, and don’t forget to mention your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to keeping our customers happy and loyal at Verisure.
Show Off Your Communication Skills: Since this role involves handling tricky conversations, make sure your application demonstrates your excellent communication skills. Use clear and concise language to show us you’re a pro at getting your point across.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Verisure
✨Know Your Stuff
Before the interview, make sure you understand Verisure's services and values. Familiarise yourself with their approach to customer retention and think about how your skills can contribute to keeping customers happy and loyal.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. Think of examples from your past experiences where you've successfully handled complaints or built strong relationships with customers.
✨Show Your Personality
Verisure is looking for someone who can connect with customers. During the interview, let your personality shine through! Be friendly, approachable, and demonstrate your passion for helping others.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the team culture or opportunities for career development within Verisure.
