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- Tasks: Join our team as a Customer Care Call Advisor, making calls to retain customers and resolve complaints.
- Company: Verisure is Europe's top provider of monitored security systems, protecting millions across 17 countries.
- Benefits: Enjoy 29 days holiday, birthday off, gym discounts, private healthcare, and uncapped commission potential.
- Why this job: Be part of a dynamic team focused on customer satisfaction and career growth in a supportive environment.
- Qualifications: Experience in call centres or customer service roles, strong communication skills, and a passion for helping others.
- Other info: All applicants must complete a DBS check, provided by the company if successful.
The predicted salary is between 24000 - 26000 £ per year.
We are currently hiring Customer Care Call Advisors to join our customer care team in Newcastle! Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Role Responsibilities:
- Working in a call centre environment
- Making outbound calls to existing customers with the purpose of retaining them
- Dealing with escalated high-level complaints
- Establishing, building, and managing strong long-term customer relationships
- Ensuring customer satisfaction
- Liaising with various other departments both within the business and third parties
- Updating relevant information in our customers records
- Delivering first class customer service to customers
Essential skills:
- Experience in call centre environment, an outbound or an objections handling role would be beneficial
- Confident dealing with high level complaints
- Strong computer and MS office skills
- Excellent communication skills with problem solving attitude
- Attention to detail
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- The ability to multitask effectively whilst keeping a high level of service quality
- Teamworking skills
- Passionate and willing to learn in a dynamic environment
- Willing to accept new challenges
Benefits Package:
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities:
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us. With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Ready to make your dream job a reality and BeVerisure? Send us your CV and we'll get in touch!
ALL APPLICANTS MUST COMPLETE A DBS CHECK - PROVIDED BY THE COMPANY IF SUCCESSFUL.
Customer Care Call Advisor employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Call Advisor
✨Tip Number 1
Familiarise yourself with Verisure's products and services. Understanding what the company offers will help you engage confidently with customers and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice handling high-level complaints. Since the role involves dealing with escalated issues, role-playing scenarios with friends or family can help you develop effective strategies for resolving conflicts and maintaining customer satisfaction.
✨Tip Number 3
Brush up on your multitasking skills. In a call centre environment, you'll need to manage multiple tasks simultaneously, so consider using tools or apps that can help you stay organised and efficient during calls.
✨Tip Number 4
Network with current employees or join relevant online forums. Engaging with those already in the industry can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
We think you need these skills to ace Customer Care Call Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and call centre roles. Emphasise any skills related to handling complaints, multitasking, and communication, as these are essential for the Customer Care Call Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build strong relationships with customers. Mention specific examples from your past experiences that demonstrate your problem-solving skills and attention to detail.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office and any other computer skills that may be relevant. Also, mention your ability to work in a team and your willingness to learn, as these traits are valued by Verisure.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and up-to-date. A polished application reflects your attention to detail.
How to prepare for a job interview at Verisure
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer care, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you successfully resolved complaints or built strong relationships with customers.
✨Demonstrate Problem-Solving Abilities
The ability to handle high-level complaints is crucial for this position. Think of scenarios where you faced challenges and explain how you approached them. This will show your potential employer that you can think on your feet and provide effective solutions.
✨Familiarise Yourself with the Company
Research Verisure and its services before the interview. Understanding their mission and values will help you align your answers with what they are looking for, demonstrating your genuine interest in the company.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and growth opportunities within the company. This shows your enthusiasm and helps you gauge if the company is the right fit for you.