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- Tasks: Join our team as a Customer Care Call Advisor, making calls to retain customers and resolve complaints.
- Company: Verisure is Europe's top provider of monitored security systems, protecting millions across 17 countries.
- Benefits: Enjoy 29 days holiday, birthday off, gym discounts, private healthcare, and more perks!
- Other info: All applicants must complete a DBS check, provided by the company if successful.
- Why this job: Be part of a dynamic team focused on customer satisfaction and personal growth in a thriving company.
- Qualifications: Experience in call centres is a plus; strong communication and problem-solving skills are essential.
The predicted salary is between 24000 - 26000 £ per year.
Customer Care Call Advisor
Newcastle, NE12 8BU
Salary:Starting £24,000 basic increasing to £26,000 with role progression. Role includes uncapped commission (up to £50,000 OTE)
Working Hours:37.5 hours per week
Shift Pattern:Monday to Friday between 9am until 5:30pm
Holidays:29 days annual leave including bank holidays, increasing to 31 days after 1 years\’ service
We are currently hiringCustomer Care Call Advisorsto join our customer care team in Newcastle!
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services.We protectover 5.1 million families and small businesses across 17 countriesin Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Role Responsibilities:
- Working in a call centre environment
- Making outbound calls to existing customers with the purpose of retaining them
- Dealing with escalated high-level complaints
- Establishing, building, and managing strong long-term customer relationships
- Ensuring customer satisfaction
- Liaising with various other departments both within the business and third parties
- Updating relevant information in our customers records
- Delivering first class customer service to customers
Essential skills:
- Experience in call centre environment, an outbound or an objections handling role would be beneficial
- Confident dealing with high level complaints
- Strong computer and MS office skills
- Excellent communication skills with problem solving attitude
- Attention to detail
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- The ability to multitask effectively whilst keeping a high level of service quality
- Teamworking skills
- Passionate and willing to learn in a dynamic environment
- Willing to accept new challenges
Benefits Package:At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.
With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.
Thanks to a strong focus on high quality,our customers are amongst the most satisfied and loyal in our industry.We have some of thestrongest growth and retention rates globally in consumer-facing serviceswhich demonstrates our exceptional service levels and strong value proposition to our customers.
Ready to make your dream job a reality and #BeVerisure? Send us your CV and well get in touch!
ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Call Advisor
✨Tip Number 1
Familiarise yourself with Verisure's products and services. Understanding what the company offers will help you engage confidently with customers and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice handling high-level complaints. Since this role involves dealing with escalated issues, role-playing scenarios with friends or family can help you develop effective strategies for resolving conflicts and maintaining customer satisfaction.
✨Tip Number 3
Brush up on your multitasking skills. In a call centre environment, you'll need to manage multiple tasks simultaneously while ensuring a high level of service quality. Consider using tools or apps that help improve your organisational skills.
✨Tip Number 4
Network with current employees or join relevant online forums. Engaging with those already in the industry can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
We think you need these skills to ace Customer Care Call Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and call centre roles. Emphasise any skills related to handling complaints, multitasking, and building customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully dealt with high-level complaints or retained customers in previous roles.
Highlight Relevant Skills: In your application, clearly outline your computer skills, communication abilities, and problem-solving attitude. These are essential for the Customer Care Call Advisor role.
Show Enthusiasm for the Role: Express your eagerness to learn and grow within the company. Mention how you align with Verisure's mission to provide peace of mind to customers and your desire to contribute to their success.
How to prepare for a job interview at Verisure
✨Showcase Your Customer Service Skills
As a Customer Care Call Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or complaints, highlighting your communication skills and problem-solving attitude.
✨Demonstrate Your Multitasking Ability
In a call centre environment, multitasking is key. Be ready to discuss how you've managed multiple tasks simultaneously in previous roles, such as handling calls while updating customer records. This will show your potential employer that you can maintain high service quality under pressure.
✨Research the Company
Familiarise yourself with Verisure's mission and values. Understanding their focus on customer satisfaction and security services will help you align your answers with what they are looking for, demonstrating your genuine interest in the role and the company.
✨Prepare for Common Interview Questions
Anticipate questions related to handling complaints and retaining customers. Practice your responses to these scenarios, ensuring you convey confidence and a customer-oriented mindset. This preparation will help you feel more at ease during the interview.