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- Tasks: Join our team as a Customer Care Call Advisor, making calls to retain customers and resolve complaints.
- Company: Verisure is Europe's top provider of monitored security systems, protecting millions across 17 countries.
- Benefits: Enjoy 29 days holiday, birthday off, gym discounts, private healthcare, and more perks!
- Why this job: Be part of a dynamic team focused on customer satisfaction and career growth in a supportive environment.
- Qualifications: Experience in call centres is a plus; strong communication and problem-solving skills are essential.
- Other info: All applicants must complete a DBS check, provided by the company if successful.
The predicted salary is between 24000 - 26000 £ per year.
Salary: Starting £24,000 basic increasing to £26,000 with role progression. Role includes uncapped commission (up to £50,000 OTE).
Working Hours: 37.5 hours per week. Shift Pattern: Monday to Friday between 9am until 5:30pm.
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 year's service.
We are currently hiring Customer Care Call Advisors to join our customer care team in Newcastle! Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Role Responsibilities:
- Working in a call centre environment
- Making outbound calls to existing customers with the purpose of retaining them
- Dealing with escalated high-level complaints
- Establishing, building, and managing strong long-term customer relationships
- Ensuring customer satisfaction
- Liaising with various other departments both within the business and third parties
- Updating relevant information in our customers records
- Delivering first class customer service to customers
Essential skills:
- Experience in call centre environment, an outbound or an objections handling role would be beneficial
- Confident dealing with high level complaints
- Strong computer and MS office skills
- Excellent communication skills with problem solving attitude
- Attention to detail
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction
- The ability to multitask effectively whilst keeping a high level of service quality
- Teamworking skills
- Passionate and willing to learn in a dynamic environment
- Willing to accept new challenges
Benefits Package:
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities:
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us. With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Ready to make your dream job a reality and #BeVerisure? Send us your CV and we'll get in touch!
ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.
Customer Care Call Advisor employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Call Advisor
✨Tip Number 1
Familiarise yourself with Verisure's products and services. Understanding what they offer will help you engage confidently with customers and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially in handling complaints. Role-playing scenarios with friends or family can help you prepare for the types of calls you might encounter in this role.
✨Tip Number 3
Research common customer care challenges in the call centre industry. Being aware of these issues will allow you to showcase your problem-solving abilities during interviews.
✨Tip Number 4
Network with current or former employees of Verisure on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Customer Care Call Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and call centre roles. Emphasise skills like communication, problem-solving, and your ability to handle complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care. Mention specific examples of how you've provided excellent service in the past and how you can contribute to Verisure's mission.
Highlight Relevant Skills: In your application, focus on essential skills mentioned in the job description, such as attention to detail, teamwork, and the ability to multitask. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Verisure
✨Showcase Your Customer Service Skills
As a Customer Care Call Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or complaints, highlighting your problem-solving skills and attention to detail.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might want to role-play common call scenarios with a friend to get comfortable with handling objections and escalated complaints.
✨Research the Company
Familiarise yourself with Verisure's mission and values. Understanding their commitment to customer satisfaction and security will help you align your answers with what they are looking for in a candidate.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and career progression within Verisure. This shows your genuine interest in the role and the company.
