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- Tasks: Handle customer alarm incidents and ensure their safety with quick, effective responses.
- Company: Join Verisure, a leading security company protecting millions across Europe and Latin America.
- Benefits: Enjoy perks like birthday leave, gym discounts, private healthcare, and a fun onsite coffee shop.
- Why this job: Be part of a dynamic team making a real difference in people's lives every day.
- Qualifications: No specific experience needed; just bring your passion for customer service and teamwork.
- Other info: Flexible shifts available in a supportive, diverse workplace focused on growth and development.
The predicted salary is between 24500 - 26500 £ per year.
Customer Alarm Call Handler
Newcastle, NE12 8BU
Verisure Services are a leading security company with new career opportunities. We are hiring within our specialised team of Alarm Receiving Centre Ambassadors based in Quorum Business Park, Newcastle Upon Tyne.
When a customers alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate corresponding action. This is the crucial monitoring part of the Verisure system and operates 24/7/365 from our Newcastle Centre of Excellence.
Salary : Starting at £24,500 increasing to £26,500 with role progression + up to £1,200 performance & attendance bonus
Working Hours: 37.5 hours per week
Shift Pattern: Shifts ranging between 7am 10pm (flexibility required as it is a 24-hour operation) working 5 days out of 7 per week
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years\’ service
Responsibilities include:
- Reacting to incidents in a timely manner
- Processing Alarms signals received from customers premises, reviewing of images, liaising withguard/police/ambulance/firebrigade as part of Monitoring duties
- Contacting emergency services on behalf of the customer, relaying key information about the incident and requesting a response
- Making quick and accurate choices following strict security protocols
- Making outbound calls to communicate what is happening during an incident and to ensure customers security
- Receiving Inbound calls from customers and handling their requests
- Preventing false alarms, explaining how to use the system and detecting technical issues
Skills & Experience:
- Experience in providing excellent customer service.
- Excellent communication skills with problem solving attitude.
- Ability to show patience and consideration towards customers via telephone.
- Customer oriented, genuinely passionate about customers\’ security and safety.
- Ability to multitask effectively whilst keeping a high level of service quality.
- Proactive and able to follow strict protocols accurately.
- Accurate data capture and typing skills.
- Good IT and Microsoft Office skills.
- A selfless team player.
- We welcome applications from different experiences including retail, bar work, call centre, 111 call handlers and emergency call handlers.
Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare with BUPA and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn cash rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.
About Us
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.
Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Diversity & Inclusion
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
Ready to join our team
and make your dream job a reality? Apply today and well get in touch!
Be you. Be more. Be Verisure.
All employees must complete a DBS check, provided by Verisure to all successful candidates.
All employees must also be able to successfully obtain an SIA Licence (UK) and Private Security Authority License (IE) provided by Verisure.
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Customer Alarm Call Handler employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Alarm Call Handler
✨Tip Number 1
Familiarise yourself with the security industry and Verisure's services. Understanding the company's mission and values will help you align your responses during interviews, showcasing your genuine interest in customer safety and security.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. As a Customer Alarm Call Handler, you'll need to convey information clearly and calmly, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Highlight any relevant experience in customer service roles, particularly those involving emergency response or call handling. Be prepared to discuss specific examples of how you've successfully managed customer concerns or incidents in the past.
✨Tip Number 4
Demonstrate your ability to multitask effectively. During the interview, share instances where you've had to manage multiple priorities simultaneously while maintaining a high level of service quality, as this is crucial for the role.
We think you need these skills to ace Customer Alarm Call Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required quick decision-making. Use keywords from the job description to demonstrate your fit for the Customer Alarm Call Handler position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer security and safety. Mention specific experiences where you successfully handled emergencies or provided excellent customer service, aligning with Verisure's mission.
Showcase Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've effectively communicated with customers or teams in high-pressure situations, as this is crucial for the role.
Highlight Multitasking Abilities: Demonstrate your ability to multitask by including examples from previous jobs where you managed multiple responsibilities simultaneously. This will show that you can handle the demands of a 24/7 operation like Verisure.
How to prepare for a job interview at Verisure
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved issues or provided exceptional support to customers.
✨Demonstrate Your Communication Abilities
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. You might even want to role-play potential scenarios with a friend to get comfortable with handling calls.
✨Familiarise Yourself with Security Protocols
Understanding the basics of security protocols can set you apart. Research common practices in alarm response and emergency procedures, so you can discuss them confidently during the interview.
✨Emphasise Your Team Player Attitude
Verisure values collaboration, so be ready to discuss how you work well within a team. Share examples of how you've contributed to team success in previous roles, especially in high-pressure situations.
