At a Glance
- Tasks: Create and manage customer communication strategies and email campaigns.
- Company: Join Verisure, a leading provider of monitored security systems in Europe.
- Benefits: Enjoy competitive salary, hybrid working, birthday off, and health perks.
- Other info: Dynamic team with opportunities for training, development, and international growth.
- Why this job: Make a real impact on customer experience and grow your career.
- Qualifications: Experience in CRM communications and email automation tools required.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking to hire an experienced, hands-on, CRM Executive to assist in developing and improving Verisure\'s communications with our customers. As a CRM Executive, reporting to the Customer Experience Manager, you will work proactively and strategically on all customer communications. You will be an integral part of the Customer Marketing team, defining multi-channel journeys, streamlining operations and coordinating communication across target audiences. The ideal candidate will have a proven track record of creating email journeys, creating templates and achieving business goals.
Responsibilities:
- Create and manage a communication strategy
- Develop and implement customer communication journeys
- Design email templates and calls-to-action (CTAs)
- Monitor and evaluate the success of email campaigns against key business KPIs
- Segment our portfolio based on customer behaviour and engagement
- Analyse email data to gain insights and make data-driven decisions
- Recommend improvements to optimise email campaign performance
- Develop and maintain documentation and road maps for email processes, A/B tests, and promotions
Email Marketing Manager Qualifications
- BA/BS or equivalent working experience
- Past experience with CRM email communications to an existing customer base
- Experience with email automation tools
- Sense of ownership and pride in your performance and its impact on company\'s success
- Critical thinker and problem-solving skills
- Good time-management skills
- Great interpersonal and communication skills
Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
Enjoy your birthday off as a special treat.
Satisfy your cravings at our onsite coffee shop and our canteen
Stay active with discounted gym and health club memberships.
Access private healthcare with BUPA and MediCash cash plan.
Unlock a world of freebies and discounts with PerkBox.
Earn cash rewards through our employee referral program.
Enhanced maternity and paternity scheme.
Enjoy discounts on our alarm systems.
Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.Ready to make your dream job a reality and #BeVerisure? Send us your CV and we\'ll get in touch!ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.CRM Executive in Sunderland employer: Verisure
Verisure is an exceptional employer located in Newcastle, offering a dynamic work environment where creativity and strategic thinking thrive. With a strong focus on employee growth, we provide comprehensive training, internal mobility opportunities, and a generous benefits package that includes private healthcare, gym discounts, and even your birthday off. Join us to be part of a leading company in the security industry, dedicated to protecting families and businesses while fostering a culture of innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Executive in Sunderland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their CRM strategies and think about how your skills can contribute to their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your experience with email campaigns and customer communication strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Verisure team. Let’s make that dream job happen!
We think you need these skills to ace CRM Executive in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CRM Executive role. Highlight your experience with email communications and any relevant tools you've used. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer communication and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements:When detailing your past experiences, focus on specific achievements. Did you improve email open rates or boost customer engagement? Numbers speak volumes, so let us know how you made an impact in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, we can't wait to hear from you!
How to prepare for a job interview at Verisure
✨Know Your CRM Inside Out
Before the interview, make sure you’re well-versed in CRM systems and email automation tools. Brush up on your knowledge of customer communication strategies and be ready to discuss how you've successfully implemented them in the past.
✨Showcase Your Email Campaign Success
Prepare specific examples of email campaigns you've created or managed. Highlight the KPIs you monitored and how you used data to optimise performance. This will demonstrate your hands-on experience and analytical skills.
✨Understand Verisure's Customer Base
Research Verisure and its customer demographics. Be prepared to discuss how you would segment their portfolio based on customer behaviour and engagement. Showing that you understand their audience will set you apart.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role and the company. This shows your genuine interest and helps you gauge if Verisure is the right fit for you. Think about asking about their current communication strategies or future goals.
