At a Glance
- Tasks: Install and maintain security systems while providing excellent customer service.
- Company: Join Verisure, a leading provider of monitored security systems across Europe.
- Benefits: Competitive salary with uncapped commission, company van, and private healthcare.
- Other info: Enjoy career progression opportunities and a supportive, inclusive work environment.
- Why this job: Make a real difference in customer security while developing your skills.
- Qualifications: Strong communication skills and a proactive approach; sales experience is a plus.
The predicted salary is between 26440 - 50000 € per year.
Location: Coventry
Job Type: Full-time, Permanent
Salary: £26,440 basic (increasing with progression) + uncapped commission (OTE up to £50,000)
Working Hours: 40 hours per week
Shift Pattern: 9am–6pm & 11am–8pm, Monday to Friday (including bank holidays). Saturdays required (one on, one off)
Holiday: 29 days annual leave, increasing to 31 days after 1 year
About the Role
We have an exciting opportunity for a Field Installation Engineer to join Verisure. This is a field-based technical role where you’ll install and maintain security systems while also interacting directly with customers, recommending upgrades and additional products to enhance their security setup. Training will be provided to help you develop these skills. Success in this role comes from delivering excellent service and confidently recommending the right solutions for each customer’s needs.
About Verisure
Verisure is a leading European provider of professionally monitored security systems, protecting over 5.1 million customers across 17 countries. With over 35 years of experience, we are known for innovation, service excellence, and customer satisfaction.
Key Responsibilities
- Conduct detailed assessments of customers’ properties and recommend tailored security improvements, including upgrades and additional products
- Install, service, and maintain Verisure alarm systems with a focus on first-time fix
- Provide expert advice to design systems that meet customer needs and risks
- Deliver clear and engaging system demonstrations to customers
- Troubleshoot faults and resolve technical issues, including repeat false alarms
- Identify and act on opportunities to enhance customer security through additional products and services (upselling)
- Manage stock, tools, and company vehicle in line with company standards
- Deliver consistently high levels of customer service and professionalism
What We’re Looking For
- Strong communication skills and a team-oriented mindset
- A proactive, problem-solving approach
- Comfortable using hand tools and working at height (step ladders)
- Full, clean manual driving licence
- Interest in technology and security systems
- Confidence in speaking with customers and recommending additional products or upgrades
- Previous experience in sales, upselling, or customer-facing roles is an advantage but not essential
Earnings & Performance
This role includes a performance-based commission structure, with earnings linked to:
- Successfully completing installations and service visits
- Recommending and securing additional products or system upgrades
Benefits
- Company van (with optional personal use)
- Fuel card (business use)
- Company smartphone
- Birthday off
- Uncapped commission structure
- Employee alarm discount
- Referral bonus scheme
- Gym Flex
- Pension plan
- Private healthcare
- Career progression opportunities
- PerkBox (discounts on retail, restaurants, and attractions)
Why Join Verisure?
A career with Verisure offers more than just a job. We provide ongoing training, clear progression paths, and opportunities to grow within an international business. Our strong focus on quality and service has built one of the most loyal customer bases in the industry.
Diversity & Inclusion
Verisure is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.
Additional Information
A full DBS check is required (provided by the company if successful)
Driving licence required
Field Installation Engineer in Coventry employer: Verisure
Verisure is an exceptional employer that prioritises employee growth and development, offering comprehensive training and clear career progression paths within a dynamic international environment. With a strong emphasis on service excellence, employees enjoy a supportive work culture, competitive benefits including uncapped commission, private healthcare, and a range of perks that enhance work-life balance. Located in Coventry, this role not only provides the opportunity to engage directly with customers but also to be part of a company that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Field Installation Engineer in Coventry
✨Tip Number 1
Get to know the company inside out! Research Verisure's products and services, and understand their customer base. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Field Installation Engineer, you'll be interacting with customers regularly. Role-play with a friend or family member to get comfortable recommending upgrades and explaining technical details in simple terms.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the hiring process and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Verisure team and ready to take the next step in your career.
We think you need these skills to ace Field Installation Engineer in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Installation Engineer role. Highlight any customer-facing roles or technical experience you have, as this will show us you're a great fit for the job.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in working with Verisure and how your background aligns with our values. Be genuine and let your personality come through!
Show Off Your Communication Skills:Since this role involves interacting with customers, it's important to demonstrate your strong communication skills in your application. Use clear and engaging language to convey your ideas and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see all the exciting opportunities we have!
How to prepare for a job interview at Verisure
✨Know Your Stuff
Before the interview, make sure you understand the basics of security systems and installation processes. Familiarise yourself with Verisure's products and services so you can confidently discuss how you would approach installations and customer interactions.
✨Show Off Your People Skills
As a Field Installation Engineer, you'll be interacting with customers regularly. Prepare examples of how you've successfully communicated with clients in the past, especially in problem-solving situations. Highlight your ability to recommend solutions that meet their needs.
✨Demonstrate Your Problem-Solving Skills
Think of specific instances where you've tackled technical issues or provided excellent service under pressure. Be ready to discuss how you would handle common challenges in the field, such as troubleshooting alarm faults or upselling additional products.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions prepared about the role, team dynamics, or company culture. This shows your genuine interest in the position and helps you assess if Verisure is the right fit for you.
