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- Tasks: Help customers manage their accounts and resolve payment issues.
- Company: Join a dynamic team at Quorum Business Park, a leader in customer service.
- Benefits: Enjoy a competitive salary, performance bonuses, and generous holiday allowances.
- Why this job: Be part of a supportive culture that values growth and teamwork.
- Qualifications: No specific experience needed; just bring your enthusiasm and communication skills.
- Other info: Flexible working hours and opportunities for career progression await you!
The predicted salary is between 24000 - 26000 £ per year.
Collections Advisor
Location: Quorum Business Park, Newcastle, NE12 8BU
Employment type: Full‑time
Salary: Starting at £24,000, increasing to £26,000 with role progression + up to £12,600 performance bonus.
Working Hours: 37.5 hours per week
Shift Pattern: Monday – Friday 08:30‑17:00 or 09:30‑18:00
Holidays: 21 days plus bank holidays (23 days after 1 year)
Job Role
A Collections Advisor is responsible for managing unpaid consumer debt within a call centre environment. The successful candidate will be a tenacious, resilient, and confident problem solver, contacting customers to discuss unresolved issues, confirming payment arrangements, and effectively managing the customer outcome. All relevant aspects are documented, and follow‑up actions are carried out within the collections system.
Job Duties and Responsibilities
- Initiate contact with customers via the dialling platform to discuss overdue payments and unresolved issues.
- Review accounts to identify overdue amounts and appropriate collection actions.
- Use approved techniques to negotiate payments and/or payment plans and manage these plans accordingly.
- Update customer account information within the database accurately and promptly.
- Provide customers with information on payment methods and options.
- Investigate and resolve discrepancies or disputes related to accounts or payments.
- Meet or exceed monthly collection targets while providing an excellent customer experience.
- Achieve all departmental KPIs surrounding call handling and call quality expectations.
- Go the extra mile to support the wider team in ensuring performance standards and business objectives are met.
Skills and Requirements
- A natural flair for conversation and negotiation.
- Customer oriented, genuinely passionate about providing an amazing experience through every interaction.
- A persistent work ethic and target‑driven mindset.
- Confidence and energy in handling tasks.
- Strong problem‑solving skills and the ability to stay calm under pressure.
- Strong IT and MS Office skills.
Benefits Package
- Enjoy your birthday off as a special treat.
- Embrace an early finish on Fridays.
- Satisfy your cravings at our onsite coffee shop and canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work scheme.
About Us
Verisure is Europe\’s fastest-growing monitored security company. More than 4 million families and businesses rely on our innovative technology to protect what matters most. We hold the number 1 position in all 10 of our top 10 markets, supported by 30 000+ passionate colleagues.
Diversity & Inclusion
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please let us know if you have any specific requirements during the recruitment process.
All employees must complete a DBS check, provided by Verisure to all successful candidates.
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Collections Advisor employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Familiarise yourself with the collections process and common challenges faced in this role. Understanding the nuances of debt recovery and customer communication will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with a friend can prepare you for real-life situations you'll encounter as a Collections Advisor.
✨Tip Number 3
Research our company culture and values at StudySmarter. Being able to articulate how your personal values align with ours can make a strong impression during your interview.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the role and the interview process, giving you an edge when applying through our website.
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Understand the Role: Read the job description for the Collections Advisor position carefully. Make sure you understand the responsibilities and skills required, so you can tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the role of a Collections Advisor. Focus on skills such as communication, negotiation, and problem-solving, which are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your suitability for the Collections Advisor position.
Proofread Your Application: Before submitting your application, proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Verisure
✨Understand the Role
Make sure you have a clear understanding of what a Collections Advisor does. Familiarise yourself with the responsibilities and skills required, such as communication and negotiation skills, as well as knowledge of debt collection processes.
✨Prepare for Common Questions
Anticipate questions that may be asked during the interview, such as how you would handle difficult customers or your experience with collections. Practising your responses can help you feel more confident.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples from your past experiences where you successfully resolved issues or improved processes. This will demonstrate your ability to think critically and handle challenges effectively.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and performance expectations. This shows your genuine interest in the role and helps you assess if it's the right fit for you.