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For Companies At a Glance
- Tasks: Install and maintain security systems while providing excellent customer service.
- Company: Join Verisure, a leading provider of monitored security systems across Europe.
- Benefits: Competitive salary with uncapped commission, company van, and private healthcare.
- Why this job: Combine technical skills with customer interaction in a rewarding role.
- Qualifications: Strong communication skills and a proactive, problem-solving mindset.
- Other info: Enjoy ongoing training and clear career progression opportunities.
The predicted salary is between 26440 - 50000 £ per year.
Location: Chigwell
Job Type: Full-time, Permanent
Salary: £26,440 basic (increasing with progression) + uncapped commission (OTE up to £50,000)
Working Hours: 40 hours per week
Shift Pattern: 9am-6pm & 11am-8pm, Monday to Friday (including bank holidays). Saturdays required (one on, one off)
Holiday: 29 days annual leave, increasing to 31 days after 1 year
About the Role
We have an exciting opportunity for a Field Installation Engineer to join Verisure. This is a field-based technical role where you'll install and maintain security systems while also interacting directly with customers, recommending upgrades and additional products to enhance their security setup. Training will be provided to help you develop these skills. Success in this role comes from delivering excellent service and confidently recommending the right solutions for each customer's needs.
About Verisure
Verisure is a leading European provider of professionally monitored security systems, protecting over 5.1 million customers across 17 countries. With over 35 years of experience, we are known for innovation, service excellence, and customer satisfaction.
Key Responsibilities
- Conduct detailed assessments of customers' properties and recommend tailored security improvements, including upgrades and additional products
- Install, service, and maintain Verisure alarm systems with a focus on first-time fix
- Provide expert advice to design systems that meet customer needs and risks
- Deliver clear and engaging system demonstrations to customers
- Troubleshoot faults and resolve technical issues, including repeat false alarms
- Identify and act on opportunities to enhance customer security through additional products and services (upselling)
- Manage stock, tools, and company vehicle in line with company standards
- Deliver consistently high levels of customer service and professionalism
What We're Looking For
- Strong communication skills and a team-oriented mindset
- A proactive, problem-solving approach
- Comfortable using hand tools and working at height (step ladders)
- Full, clean manual driving licence
- Interest in technology and security systems
- Confidence in speaking with customers and recommending additional products or upgrades
- Previous experience in sales, upselling, or customer-facing roles is an advantage but not essential
Earnings & Performance
This role includes a performance-based commission structure, with earnings linked to:
- Successfully completing installations and service visits
- Recommending and securing additional products or system upgrades
Benefits
- Company van (with optional personal use)
- Fuel card (business use)
- Company smartphone
- Birthday off
- Uncapped commission structure
- Employee alarm discount
- Referral bonus scheme
- Gym Flex
- Pension plan
- Private healthcare
- Career progression opportunities
- PerkBox (discounts on retail, restaurants, and attractions)
Why Join Verisure?
A career with Verisure offers more than just a job. We provide ongoing training, clear progression paths, and opportunities to grow within an international business. Our strong focus on quality and service has built one of the most loyal customer bases in the industry.
Diversity & Inclusion
Verisure is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.
Additional Information
A full DBS check is required (provided by the company if successful). Driving licence required.
Apply Now
Ready to build a career where technical expertise and customer interaction go hand in hand? Apply today.
Be you. Be more. Be Verisure.
Field Installation Engineer in Chigwell employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Installation Engineer in Chigwell
✨Tip Number 1
Get to know the company inside out! Research Verisure's products and services so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your pitch! Think about how you'll present your skills and experiences in a way that aligns with the Field Installation Engineer role. Be ready to share examples of how you've solved problems or provided excellent customer service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Verisure team.
We think you need these skills to ace Field Installation Engineer in Chigwell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Installation Engineer role. Highlight any previous customer-facing roles or technical experience you have, as this will show us you're a great fit for the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're interested in working with Verisure and how your background aligns with our values. Be genuine and let your personality come through!
Show Off Your Communication Skills: Since this role involves interacting with customers, it's important to demonstrate your strong communication skills. Whether it's in your CV or cover letter, make sure to showcase examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Verisure
✨Know Your Stuff
Familiarise yourself with Verisure's products and services. Understand the technical aspects of security systems and be ready to discuss how you would approach installations and troubleshooting. This shows your genuine interest in the role and helps you stand out.
✨Customer Interaction Practice
Since this role involves direct customer interaction, practice your communication skills. Think about how you would explain complex security concepts in simple terms. Role-playing with a friend can help you feel more confident when discussing upgrades or additional products.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or improved customer satisfaction. This could be anything from resolving a technical issue to upselling a product. Highlighting these skills will demonstrate your proactive approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the training process, team dynamics, or opportunities for career progression. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.