At a Glance
- Tasks: Install and support security systems while providing top-notch customer service.
- Company: Join Verisure, Europe's leading provider of monitored security systems.
- Benefits: Enjoy a competitive salary, uncapped commission, and a company van.
- Other info: Great career growth opportunities and a supportive, inclusive culture.
- Why this job: Make a real difference by protecting families and businesses with innovative technology.
- Qualifications: Strong communication skills and a clean driving licence required.
The predicted salary is between 27937 - 50000 £ per year.
Location: Swansea
Full-time, Permanent
Salary: £27,937 basic increasing with role progression plus uncapped commission (up to 50k OTE)
Working Hours: 40 - 48 hours per week
Shift Pattern: 9am to 6pm & 11am to 8pm between Mon to Fri including bank holidays. Must be able to work Saturdays (one on, one off)
Holidays: 29 days’ annual leave increasing to 31 days after 1 years' service
We have an exciting new job opportunity open at Verisure Service for a Field Service Engineer!
DRIVERS LICENSE REQUIRED
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Responsibilities:
- Provide in-depth examination of our customers property.
- Advise on the best security and safety solutions in order to design a system that meets their security needs & risks.
- Installation and technical support provided to Verisure security systems with a focus “first time fix” solutions.
- Deliver a detailed, informed walkthrough of the Verisure Alarm system.
- Trouble shooting any issues and repeat false alarms that may arise.
- Responsible for managing stock materials and company vehicle maintenance in line with schedules.
- Committed to providing outstanding expertise and customer service.
Requirements:
- Strong English communication skills and a good team player
- Ability to make effective and timely resolutions
- Ability to use hand tools and competent with the usage of step ladders
- A proactive and enthusiastic approach to work on maintenance
- A clean manual driving licence
- A passion for technology
Benefits Package:
- Company van provided with optional personal use
- Fuel card provided for business miles only
- Company smartphone
- Birthday off
- Uncapped commission scheme based on productivity
- Employee alarm discount programme
- Employee referral cash bonus scheme
- Gym Flex
- Pension plan
- Private Health Care plan
- Career progression with excellent growth opportunities.
- PerkBox - discounts at local restaurants, attractions, and retail outlets.
Verisure Career Opportunities
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.
Diversity & Inclusion
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.
Ready to join our team and make your dream job a reality? Apply today and we’ll get in touch!
ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL
Field Service Engineer – Security Systems (Van) in Cardiff employer: Verisure
Verisure Service is an exceptional employer that prioritises employee growth and satisfaction, offering a comprehensive benefits package including uncapped commission, private healthcare, and career progression opportunities. With a strong focus on diversity and inclusion, Verisure fosters a collaborative work culture in Swansea, empowering team members to thrive while providing top-notch security solutions to customers across Europe and Latin America.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer – Security Systems (Van) in Cardiff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Verisure. Understand their mission and values, and think about how your skills as a Field Service Engineer can contribute to their goals. This will help you stand out and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to technical skills and customer service. Think about specific examples from your past experiences that demonstrate your problem-solving abilities and teamwork. We want to hear your stories!
✨Tip Number 3
Dress the part! Even though this is a field-based role, showing up in smart attire can make a great first impression. It shows that you respect the opportunity and are serious about joining the team at Verisure.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Field Service Engineer position.
We think you need these skills to ace Field Service Engineer – Security Systems (Van) in Cardiff
Some tips for your application 🫡
Show Your Passion for Security:When writing your application, let us know why you're excited about working in the security industry. Share any relevant experiences or interests that highlight your enthusiasm for protecting what matters most to people.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Field Service Engineer role. Highlight your technical skills, customer service experience, and any relevant qualifications that match the job description. We want to see how you fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your strengths and suitability for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team at Verisure!
How to prepare for a job interview at Verisure
✨Know Your Stuff
Make sure you understand the ins and outs of security systems. Familiarise yourself with Verisure's products and services, as well as common issues that might arise. This will help you answer technical questions confidently and show your passion for the role.
✨Show Off Your Communication Skills
As a Field Service Engineer, you'll need to communicate effectively with customers. Practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to listen and respond thoughtfully to questions, showcasing your strong English communication skills.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle specific situations, like troubleshooting a security system or dealing with a frustrated customer. Prepare examples from your past experiences that highlight your problem-solving skills and customer service expertise.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewer's time and reflects your professionalism, which is crucial for a role that involves customer interaction.
