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- Tasks: Monitor call quality and ensure high standards in customer interactions.
- Company: Join Verisure, a global leader in security solutions with over 4 million satisfied customers.
- Benefits: Enjoy competitive pay, early finishes on Fridays, and perks like Bupa medical insurance.
- Why this job: Kickstart your career in a supportive environment with opportunities for personal growth and development.
- Qualifications: Strong English communication skills and a keen eye for detail are essential.
- Other info: We cover the cost of your enhanced DBS check for peace of mind.
Location: Quorum Business Park, Benton Lane, Newcastle upon Tyne
Role type: Permanent, 37.5 hours a week
Salary: Above government minimum wage + unlimited earning potential through uncapped commissions based on performance
Are you a canny individual looking for an exciting and rewarding career opportunity right here in Newcastle? Do you want to be a part of a global company that not only offers career growth but also values your personal development? Look no further, because Verisure has the perfect opportunity for you!
We are Verisure, the leading provider of peace of mind and protection to residential and small business customers across Europe and Latin America. Our commitment to ensuring everyone's safety and security as a basic human right has struck a chord with over 4 million customers and a family of 18,000+ employees worldwide.
Our journey of growth is gathering pace, and we are on the lookout for young talents to join us on this journey of growth. As an apprentice in our Acquisition and Operational Excellence department, you will not only earn a competitive salary but also gain invaluable skills and experiences that will set you up for success.
Here are some of the things you will be doing:
- Listening to calls made by our Contact Centre using our dialler supervisor tool.
- Identifying and reporting any concerns through an automated survey.
- Making informed decisions on what issues to flag, every time.
- Actively ensuring that quality is maintained in every call.
- Reaching out to potential customers to understand their experience from start to finish and addressing their concerns.
Now, let us talk about the perks of being a part of our call centre quality control team:
- Competitive apprentice salary
- A fantastic work culture and a supportive team environment
- Enjoy an early finish every Friday
- Access to an annual discount through Perkbox
- Convenient transportation options with regular buses and a cycle-to-work scheme
- Comprehensive Bupa medical insurance
- A solid pension plan to secure your future
- Generous holiday allowances and maternity/paternity leave
- Employee alarm discount program to keep you and your loved ones safe
Requirements:
- Proficient in English communication
- Ambitious and dedicated to maintaining high-quality standards
- Meticulous attention to detail
And here's the deal, due to the sensitive nature of our industry, if you join us, we'll cover the cost of your enhanced DBS check. This is your golden ticket to join an innovative and global team right here in Newcastle. Don't miss out on this incredible opportunity to kickstart your career and grow with Verisure. Howay, apply today!
Apprentice - Call Centre Quality employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice - Call Centre Quality
✨Tip Number 1
Familiarise yourself with Verisure's mission and values. Understanding their commitment to safety and security will help you align your responses during interviews, showcasing that you're not just looking for a job, but are genuinely interested in contributing to their goals.
✨Tip Number 2
Practice active listening skills. Since the role involves assessing call quality, being able to demonstrate your ability to listen attentively and provide constructive feedback will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your attention to detail. Think of examples from your past experiences where you've successfully identified issues or maintained high standards, as this is crucial for the quality control aspect of the role.
✨Tip Number 4
Show enthusiasm for personal development. Verisure values growth, so be ready to talk about how you plan to develop your skills and contribute to the team, which will demonstrate your ambition and dedication.
We think you need these skills to ace Apprentice - Call Centre Quality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of Apprentice - Call Centre Quality. Emphasise your communication skills, attention to detail, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you are interested in Verisure and how your ambitions align with their commitment to quality and customer satisfaction.
Highlight Relevant Skills: In your application, specifically mention your proficiency in English communication and your dedication to maintaining high-quality standards. Use examples from past experiences to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Verisure
✨Show Your Communication Skills
As the role requires proficient English communication, make sure to articulate your thoughts clearly during the interview. Practice common interview questions and answers to boost your confidence.
✨Demonstrate Attention to Detail
Since meticulous attention to detail is crucial for this position, be prepared to discuss examples from your past experiences where you showcased this skill. Highlight any relevant tasks or projects that required careful observation.
✨Research Verisure
Familiarise yourself with Verisure's mission and values. Understanding their commitment to safety and security will help you align your answers with what they are looking for in a candidate.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the company culture, training opportunities, and career growth. This shows your genuine interest in the role and helps you assess if it's the right fit for you.