At a Glance
- Tasks: Respond to alarm activations and coordinate emergency responses with confidence.
- Company: Join Verisure, the leading provider of monitored security systems in Europe.
- Benefits: Enjoy 29 days annual leave, private healthcare, and performance bonuses.
- Other info: Full training provided, with opportunities for career growth and development.
- Why this job: Make a real difference by protecting people and property every day.
- Qualifications: No experience needed; just bring your customer service skills and calm approach.
The predicted salary is between 25500 - 26500 £ per year.
Role: Alarm Call Handler (Part-Time, PM Shifts)
Location: Quorum Business Park, Newcastle (NE12 8BU)
Hours: 24 hours per week | Rota based day shifts (5 days out of 7 Monday - Sunday)
Salary: £25,500 starting salary (pro rata), rising to £26,500 with progression
Bonus: Up to £1,200 performance & attendance bonus
Shift: PM shift (3:30am to 8:30pm)
Start Date: 29th June (please note, candidates must be fully available for this start date. Training will be full time, Monday to Friday for 4 weeks to start)
Be the first response when it matters most. At Verisure, our Alarm Call Handlers are at the heart of our 24/7 monitoring operation. When a customer’s alarm is triggered, you are the calm, decisive voice that takes control, assessing the situation, protecting people and property, and coordinating the right response. Based at our Newcastle Centre of Excellence, you’ll work as part of a highly trained Alarm Receiving Centre team, supporting customers across the UK every day of the year.
This is a part-time role.
What you’ll be doing:
- Responding quickly and accurately to alarm activations
- Monitoring alarm signals, reviewing images and assessing incidents
- Contacting emergency services (police, ambulance, fire brigade) when required
- Making fast, confident decisions while following strict security protocols
- Handling inbound customer calls and providing reassurance during incidents
- Making outbound calls to keep customers informed
- Preventing false alarms by advising customers on system use
- Identifying potential technical issues and escalating where needed
What we’re looking for:
- You don’t need security experience as we provide full training. What matters most is how you handle people and pressure.
- Experience delivering excellent customer service
- Clear, confident communication skills
- Calm and patient approach, even in high-pressure situations
- Strong problem-solving and decision-making ability
- Ability to multitask while maintaining accuracy and quality
- Comfortable following processes and protocols precisely
- Good IT skills and accurate data entry
- A team-focused attitude and willingness to support others
We welcome applicants from backgrounds such as retail, hospitality, call centres, emergency services, NHS 111, or control room environments.
What you’ll get in return:
- 29 days’ annual leave including bank holidays (rising to 31 days with service)
- Your birthday off
- Performance & attendance bonus
- Private healthcare options (BUPA & MediCash)
- PerkBox rewards, discounts and freebies
- Discounted gym and health club memberships
- Onsite coffee shop and canteen
- Employee referral bonuses
- Discounted Verisure alarm systems
- Cycle to Work Scheme
- Ongoing training, development and internal career opportunities
About Verisure:
Verisure is the number 1 leading European provider of professionally monitored security systems, protecting over 6.2 million families and businesses across 17 countries. With over 35 years of experience, we’re known for innovation, customer focus, and industry-leading response services.
Diversity & Inclusion:
Verisure is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment where everyone can succeed. If you need any adjustments during the recruitment process, please let us know.
Important information:
All successful candidates will be required to:
- Complete a DBS check (provided by Verisure)
- Obtain an SIA Licence (UK) and Private Security Authority Licence (IE) - fully supported and funded by Verisure
Ready to start a career where every shift makes a difference? Apply today and we’ll be in touch.
Be you. Be more. Be Verisure.
Alarm Call Handler (Part-Time PM) employer: Verisure
At Verisure, we pride ourselves on being an exceptional employer, offering a supportive work culture where every Alarm Call Handler plays a vital role in ensuring the safety of our customers. Located in the vibrant Quorum Business Park, Newcastle, we provide comprehensive training, competitive salaries, and numerous benefits including private healthcare options and generous annual leave. Join us to be part of a dedicated team that values your growth and well-being while making a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Alarm Call Handler (Part-Time PM)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Verisure. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and decision-making. Role-play with a friend or family member to get comfortable with your answers. The more you practice, the more confident you'll feel during the real deal.
✨Tip Number 3
Show off your soft skills! In your interview, highlight your ability to stay calm under pressure and your strong communication skills. These are key traits for an Alarm Call Handler, so make sure to share examples from your past experiences that demonstrate these abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Alarm Call Handler (Part-Time PM)
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've handled people and pressure in the past, so share those stories that showcase your calm and confident communication skills.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Alarm Call Handler role. Remember, we’re looking for strong problem-solving abilities and a team-focused attitude!
Tailor Your Application:Make sure to tailor your application to the job description. Use keywords from the listing, like 'monitoring alarm signals' and 'handling inbound customer calls'. This shows us that you’ve read the details and understand what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, it helps us streamline the process and get back to you quicker!
How to prepare for a job interview at Verisure
✨Know the Role Inside Out
Before your interview, make sure you understand what an Alarm Call Handler does. Familiarise yourself with the responsibilities like responding to alarm activations and contacting emergency services. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves handling customer calls during stressful situations, be ready to share examples of how you've provided excellent customer service in the past. Think about times when you stayed calm under pressure and how you reassured customers.
✨Practice Clear Communication
Effective communication is key in this job. During the interview, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts, especially in high-pressure scenarios.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you approach problem-solving. Think of specific instances where you had to make quick decisions or handle unexpected issues. Highlight your ability to multitask while maintaining accuracy, as this is crucial for the role.
