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- Tasks: Handle alarm incidents, communicate with emergency services, and ensure customer safety.
- Company: Join Verisure, a leading security company protecting millions across Europe and Latin America.
- Benefits: Enjoy perks like birthday leave, gym discounts, private healthcare, and a coffee shop on-site.
- Why this job: Be part of a mission-driven team that values your growth and offers career development opportunities.
- Qualifications: Customer service experience, excellent communication skills, and a passion for safety are essential.
- Other info: Flexible morning shifts and a supportive, diverse work environment await you!
The predicted salary is between 19600 - 20800 £ per year.
Alarm Call Handler (Part-Time Mornings)
Newcastle, NE12 8BU
Verisure Services are a leading security company with new career opportunities. We are hiring within our specialised team of Alarm Receiving Centre Ambassadors based in Quorum Business Park, Newcastle Upon Tyne.
When a customers alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate corresponding action. This is the crucial monitoring part of the Verisure system and operates 24/7/365 from our Newcastle Centre of Excellence.
Salary: Starting at £24,500 pro rata, increasing to £26,500 pro rata with role progression + up to £1,200 performance & attendance bonus
Working Hours: 24 hours per week
Shift Pattern:AM Shifts ranging between 7am – 12pm
Holidays:29 days pro rata including bank holidays, increasing to 31 days pro rata after 1 years\’ service
Responsibilities include:
- Reacting to incidents in a timely manner
- Processing Alarms signals received from customers premises, reviewing of images, liaising withguard/police/ambulance/firebrigade as part of Monitoring duties
- Contacting emergency services on behalf of the customer, relaying key information about the incident and requesting a response
- Making quick and accurate choices following strict security protocols
- Making outbound calls to communicate what is happening during an incident and to ensure customers security
- Receiving Inbound calls from customers and handling their requests
- Preventing false alarms, explaining how to use the system and detecting technical issues
Skills & Experience:
- Experience in providing excellent customer service.
- Excellent communication skills with problem solving attitude.
- Ability to show patience and consideration towards customers via telephone.
- Customer oriented, genuinely passionate about customers\’ security and safety.
- Ability to multitask effectively whilst keeping a high level of service quality.
- Proactive and able to follow strict protocols accurately.
- Accurate data capture and typing skills.
- Good IT and Microsoft Office skills.
- A selfless team player.
- We welcome applications from different experiences including retail, bar work, call centre, 111 call handlers and emergency call handlers.
Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare with BUPA and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn cash rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.
About Us
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.
Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Diversity & Inclusion
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
Ready to join our team
and make your dream job a reality? Apply today and well get in touch!
Be you. Be more. Be Verisure.
All employees must complete a DBS check, provided by Verisure to all successful candidates.
All employees must also be able to successfully obtain an SIA Licence (UK) and Private Security Authority License (IE) provided by Verisure.
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Alarm Call Handler (Part-Time Mornings) employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Alarm Call Handler (Part-Time Mornings)
✨Tip Number 1
Familiarise yourself with the security industry and Verisure's services. Understanding their products and protocols will help you demonstrate your knowledge during the interview, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling calls from customers and emergency services, being articulate and calm under pressure is crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Highlight any previous experience in customer service or emergency response roles. Even if your background is in retail or hospitality, focus on how those experiences have equipped you with the skills needed for this position, such as multitasking and problem-solving.
✨Tip Number 4
Be prepared to discuss how you would handle specific emergency situations. Think about potential scenarios you might face as an Alarm Call Handler and how you would respond, demonstrating your ability to follow strict protocols and prioritise customer safety.
We think you need these skills to ace Alarm Call Handler (Part-Time Mornings)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required quick decision-making. Emphasise skills like communication, multitasking, and problem-solving, which are crucial for the Alarm Call Handler position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer security and safety. Mention specific experiences where you successfully handled stressful situations or provided excellent service, as this will resonate with Verisure's values.
Highlight Relevant Skills: In your application, clearly outline your IT skills and familiarity with Microsoft Office, as well as your ability to follow strict protocols. These are essential for the role and should be front and centre in your application.
Show Enthusiasm for the Role: Express your genuine interest in working for Verisure and your commitment to providing top-notch service. Mention how you align with their mission of protecting what matters most to customers, which can set you apart from other candidates.
How to prepare for a job interview at Verisure
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples from your past experiences. Highlight situations where you effectively resolved issues or provided exceptional support to customers.
✨Demonstrate Your Communication Abilities
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. You might even want to role-play potential scenarios with a friend to get comfortable with handling calls and relaying information.
✨Familiarise Yourself with Security Protocols
Understanding the basics of security protocols can set you apart. Research common practices in alarm response and emergency procedures. This knowledge will show your proactive approach and genuine interest in the role.
✨Prepare for Multitasking Scenarios
The job involves handling multiple tasks simultaneously. Think of examples where you've successfully managed competing priorities. During the interview, you may be asked how you would handle various situations at once, so be ready to discuss your strategies.