At a Glance
- Tasks: Respond to alarm activations and provide reassurance during incidents.
- Company: Join Verisure, the leading European provider of monitored security systems.
- Benefits: Enjoy 29 days annual leave, private healthcare, and performance bonuses.
- Other info: Full training provided, with opportunities for career growth in a supportive team.
- Why this job: Make a real difference by protecting people and property every day.
- Qualifications: No experience needed; just bring your customer service skills and calm approach.
The predicted salary is between 25500 - 26500 £ per year.
Location: Quorum Business Park, Newcastle (NE12 8BU)
Hours: 24 hours per week | Rota based day shifts (5 days out of 7 Monday - Sunday)
Salary: £25,500 starting salary (pro rata), rising to £26,500 with progression
Bonus: Up to £1,200 performance & attendance bonus
Shift: Part Time AM shift (7:00am to 12:00pm)
Start Date: 29th June (please note, candidates must be fully available for this start date. Training will be full time, Monday to Friday for 4 weeks to start)
Be the first response when it matters most. At Verisure, our Alarm Call Handlers are at the heart of our 24/7 monitoring operation. When a customer’s alarm is triggered, you are the calm, decisive voice that takes control, assessing the situation, protecting people and property, and coordinating the right response. Based at our Newcastle Centre of Excellence, you’ll work as part of a highly trained Alarm Receiving Centre team, supporting customers across the UK every day of the year.
This is a part-time role.
What you’ll be doing:
- Responding quickly and accurately to alarm activations
- Monitoring alarm signals, reviewing images and assessing incidents
- Contacting emergency services (police, ambulance, fire brigade) when required
- Making fast, confident decisions while following strict security protocols
- Handling inbound customer calls and providing reassurance during incidents
- Making outbound calls to keep customers informed
- Preventing false alarms by advising customers on system use
- Identifying potential technical issues and escalating where needed
What we’re looking for:
- You don’t need security experience as we provide full training. What matters most is how you handle people and pressure.
- Experience delivering excellent customer service
- Clear, confident communication skills
- Calm and patient approach, even in high-pressure situations
- Strong problem-solving and decision-making ability
- Ability to multitask while maintaining accuracy and quality
- Comfortable following processes and protocols precisely
- Good IT skills and accurate data entry
- A team-focused attitude and willingness to support others
We welcome applicants from backgrounds such as retail, hospitality, call centres, emergency services, NHS 111, or control room environments.
What you’ll get in return:
- 29 days’ annual leave including bank holidays (rising to 31 days with service)
- Your birthday off
- Performance & attendance bonus
- Private healthcare options (BUPA & MediCash)
- PerkBox rewards, discounts and freebies
- Discounted gym and health club memberships
- Onsite coffee shop and canteen
- Employee referral bonuses
- Discounted Verisure alarm systems
- Cycle to Work Scheme
- Ongoing training, development and internal career opportunities
About Verisure:
Verisure is the number 1 leading European provider of professionally monitored security systems, protecting over 6.2 million families and businesses across 17 countries. With over 35 years of experience, we’re known for innovation, customer focus, and industry-leading response services.
Diversity & Inclusion:
Verisure is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment where everyone can succeed. If you need any adjustments during the recruitment process, please let us know.
Important information:
All successful candidates will be required to:
- Complete a DBS check (provided by Verisure)
- Obtain an SIA Licence (UK) and Private Security Authority Licence (IE) - fully supported and funded by Verisure
Ready to start a career where every shift makes a difference? Apply today and we’ll be in touch.
Be you. Be more. Be Verisure.
Alarm Call Handler (Part-Time AM) employer: Verisure
At Verisure, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and personal growth. Located in the vibrant Quorum Business Park, Newcastle, our Alarm Call Handlers enjoy competitive salaries, comprehensive training, and a range of benefits including private healthcare options and generous annual leave. Join us to make a meaningful impact every day while enjoying opportunities for career advancement in a dynamic and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Alarm Call Handler (Part-Time AM)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Verisure. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your calm communication skills. As an Alarm Call Handler, you'll need to be the voice of reassurance during stressful situations. Try role-playing scenarios with friends or family to get comfortable with handling pressure while staying composed.
✨Tip Number 3
Show off your customer service experience! Whether it’s from retail, hospitality, or any other field, highlight how you've successfully dealt with customers in the past. Use specific examples to demonstrate your problem-solving skills and ability to multitask.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and hit that apply button!
We think you need these skills to ace Alarm Call Handler (Part-Time AM)
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you've handled tough situations and provided support to customers, as this is key for the Alarm Call Handler role.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate a well-structured application that showcases your communication skills.
Tailor Your Application:Take a moment to tailor your application to the job description. Mention specific skills or experiences that align with what we’re looking for, like problem-solving and decision-making abilities.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Verisure
✨Know the Role Inside Out
Before your interview, make sure you understand what an Alarm Call Handler does. Familiarise yourself with the responsibilities listed in the job description, like responding to alarm activations and contacting emergency services. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves handling customer calls during stressful situations, be ready to share examples of how you've provided excellent customer service in the past. Think about times when you stayed calm under pressure and how you reassured customers. This will highlight your suitability for the position.
✨Practice Clear Communication
As an Alarm Call Handler, clear and confident communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable speaking about your experiences and answering questions.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific scenarios, especially those involving high-pressure situations. Think through potential challenges you might face in the role and how you would respond. This will show that you can think on your feet and make quick, informed decisions.
