At a Glance
- Tasks: Respond to alarm activations and coordinate emergency responses while providing customer reassurance.
- Company: Join Verisure, Europe's leading provider of monitored security systems.
- Benefits: Enjoy 29 days annual leave, private healthcare, and performance bonuses.
- Other info: Full training provided, with opportunities for career growth and development.
- Why this job: Make a real difference every night while developing your skills in a supportive team.
- Qualifications: No prior experience needed; just bring your communication skills and calm approach.
The predicted salary is between 25500 - 26500 £ per year.
Role: Alarm Call Handler (Permanent, Full-Time Night Shift)
Location: Quorum Business Park, Newcastle (NE12 8BU)
Hours: 37.5 hours per week | Rota based day shifts (4 days out of 7 Monday - Sunday)
Salary: £25,500 starting salary, rising to £26,500 with progression
Bonus: Up to £1,200 performance & attendance bonus
Shift: Night shifts (8:15pm to 7:00am or 9:00pm to 7:00am)
Start Date: 29th June (please note, candidates must be fully available for this start date. Training will be full time, Monday to Friday for 4 weeks to start)
Be the first response when it matters most. At Verisure, our Alarm Call Handlers are at the heart of our 24/7 monitoring operation. When a customer’s alarm is triggered, you are the calm, decisive voice that takes control, assessing the situation, protecting people and property, and coordinating the right response. Based at our Newcastle Centre of Excellence, you’ll work as part of a highly trained Alarm Receiving Centre team, supporting customers across the UK every day of the year. This is a permanent, full-time role.
What you’ll be doing:
- Responding quickly and accurately to alarm activations
- Monitoring alarm signals, reviewing images and assessing incidents
- Contacting emergency services (police, ambulance, fire brigade) when required
- Making fast, confident decisions while following strict security protocols
- Handling inbound customer calls and providing reassurance during incidents
- Making outbound calls to keep customers informed
- Preventing false alarms by advising customers on system use
- Identifying potential technical issues and escalating where needed
What we’re looking for:
- You don’t need security experience as we provide full training. What matters most is how you handle people and pressure.
- Experience delivering excellent customer service
- Clear, confident communication skills
- Calm and patient approach, even in high-pressure situations
- Strong problem-solving and decision-making ability
- Ability to multitask while maintaining accuracy and quality
- Comfortable following processes and protocols precisely
- Good IT skills and accurate data entry
- A team-focused attitude and willingness to support others
We welcome applicants from backgrounds such as retail, hospitality, call centres, emergency services, NHS 111, or control room environments.
What you’ll get in return:
- 29 days’ annual leave including bank holidays (rising to 31 days with service)
- Your birthday off
- Performance & attendance bonus
- Private healthcare options (BUPA & MediCash)
- PerkBox rewards, discounts and freebies
- Discounted gym and health club memberships
- Onsite coffee shop and canteen
- Employee referral bonuses
- Discounted Verisure alarm systems
- Cycle to Work Scheme
- Ongoing training, development and internal career opportunities
About Verisure:
Verisure is the number 1 leading European provider of professionally monitored security systems, protecting over 6.2 million families and businesses across 17 countries. With over 35 years of experience, we’re known for innovation, customer focus, and industry-leading response services.
Diversity & Inclusion:
Verisure is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment where everyone can succeed. If you need any adjustments during the recruitment process, please let us know.
Important information:
All successful candidates will be required to:
- Complete a DBS check (provided by Verisure)
- Obtain an SIA Licence (UK) and Private Security Authority Licence (IE) - fully supported and funded by Verisure
Ready to start a career where every shift makes a difference? Apply today and we’ll be in touch.
Be you. Be more. Be Verisure.
Alarm Call Handler (Nights) employer: Verisure
At Verisure, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and personal growth. Located in the vibrant Quorum Business Park, Newcastle, our Alarm Call Handlers enjoy competitive salaries, comprehensive training, and a range of benefits including private healthcare options and generous annual leave. Join us to make a meaningful impact while developing your career in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Alarm Call Handler (Nights)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Verisure. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common interview scenarios with a friend or family member. This will help you feel more confident when discussing how you handle pressure and customer service situations, which are key for the Alarm Call Handler role.
✨Tip Number 3
Be ready to showcase your skills! Think of specific examples from your past experiences where you've demonstrated calmness under pressure or excellent customer service. These stories will make you stand out during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Verisure team. Good luck!
We think you need these skills to ace Alarm Call Handler (Nights)
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've handled people and pressure in the past, so share those stories that showcase your calm and confident communication skills.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, especially since you'll need to make quick decisions in the role. Avoid jargon and focus on what makes you a great fit for the Alarm Call Handler position.
Tailor Your Application:Make sure to tailor your application to the job description. Mention specific skills and experiences that align with what we're looking for, like problem-solving abilities and multitasking. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, it helps us streamline the process and get back to you quicker!
How to prepare for a job interview at Verisure
✨Know the Role Inside Out
Before your interview, make sure you understand what an Alarm Call Handler does. Familiarise yourself with the responsibilities like responding to alarm activations and contacting emergency services. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves handling customer calls during stressful situations, be ready to share examples of how you've provided excellent customer service in the past. Think about times when you stayed calm under pressure and how you reassured customers.
✨Practice Clear Communication
Effective communication is key in this job. During the interview, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts, especially in high-pressure scenarios.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you approach problem-solving. Think of specific instances where you had to make quick decisions or handle unexpected issues. Highlight your ability to multitask while maintaining accuracy, as this is crucial for the role.
