At a Glance
- Tasks: Handle alarm incidents, communicate with customers, and ensure their security during night shifts.
- Company: Verisure is a leading European security provider, protecting millions of families and businesses.
- Benefits: Enjoy a birthday off, night shift allowance, gym discounts, private healthcare, and more perks.
- Other info: Diversity is valued; all backgrounds are encouraged to apply.
- Why this job: Join a dynamic team, develop new skills, and contribute to customer safety in a rewarding environment.
- Qualifications: Customer service experience, excellent communication skills, and a proactive attitude are essential.
The predicted salary is between 24500 - 26500 £ per year.
Alarm Call Handler (Nights)
Newcastle, NE12 8BU
Salary: Starting £24,500 increasing to £26,500 with role progression plus £6,400 night shift allowance. Up to £1,200 performance & attendance bonus.
Working Hours:Full time, 37.5 hours per week
Shift Pattern:Set shifts of 8:15pm - 7am and 9pm - 7am between Monday to Sunday
Holidays:23.5 days annual leave (including bank holidays) based on a 4 day working week, increasing to 25.5 days\' after 1 years\' service
Verisure Services are a leading security company with new career opportunities. We are hiring within our specialised team of Alarm Receiving Centre Ambassadors, particularly for our night shift hours.
When a customers alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate corresponding action. This is the crucial monitoring part of the Verisure system and operates 24/7/365 from our Newcastle Centre of Excellence.
Responsibilities include:
Reacting to incidents in a timely manner
Processing Alarms signals received from customers premises, reviewing of images, liaising withguard/police/ambulance/firebrigade as part of Monitoring duties
Making quick and accurate choices following strict security protocols.
Making outbound calls to communicate what is happening during an incident and to ensure customers security.
Receiving Inbound calls from customers and handling their requests
Preventing false alarms, explaining how to use the system and detecting technical issues.
Ideal Candidate will have:
Experience in providing excellent customer service.
Excellent communication skills with problem solving attitude.
Ability to show patience and consideration towards customers via telephone.
Customer oriented, genuinely passionate about customers\' security and safety.
Ability to multitask effectively whilst keeping a high level of service quality.
Proactive and able to follow strict protocols accurately.
Accurate data capture and typing skills.
Good IT and Microsoft Office skills.
A selfless team player.
Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
Enjoy your birthday off as a special treat.
Night Shift Allowance
Stay active with discounted gym and health club memberships.
Access private healthcare and MediCash cash plan.
Unlock a world of freebies and discounts with PerkBox.
Earn rewards through our employee referral program.
Enjoy discounts on our alarm systems.
Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.
About Us
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.
Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Diversity & Inclusion
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
Ready to join our team
and make your dream job a reality? Apply today and well get in touch!
Be you. Be more. Be Verisure.
All employees must complete a DBS check, provided by Verisure to all successful candidates.
All employees must complete a DBS check, provided by Verisure to all successful candidates.
All employees must also be able to successfully obtain an SIA Licence (UK) and Private Security Authority License (IE) provided by Verisure.
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Alarm Call Handler (Night Shift) in Sunderland employer: Verisure
Verisure is an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With competitive salaries, comprehensive benefits including private healthcare and gym memberships, and opportunities for career progression within our Newcastle Centre of Excellence, we empower our Alarm Call Handlers to thrive in a dynamic environment dedicated to customer security. Join us to be part of a diverse team that values your contributions and fosters growth.
StudySmarter Expert Advice🤫
We think this is how you could land Alarm Call Handler (Night Shift) in Sunderland
✨Tip Number 1
Familiarise yourself with the security industry and Verisure's services. Understanding the company's mission and values will help you align your responses during interviews, showcasing your genuine interest in their work.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling calls from customers during incidents, being articulate and calm under pressure is crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Highlight any previous experience in customer service or emergency response roles. Be ready to share specific examples of how you've handled challenging situations, as this will demonstrate your problem-solving abilities and customer-oriented mindset.
✨Tip Number 4
Prepare for questions about multitasking and following protocols. Think of instances where you've successfully managed multiple tasks simultaneously while adhering to strict guidelines, as this is key for the Alarm Call Handler position.
We think you need these skills to ace Alarm Call Handler (Night Shift) in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and any skills that align with the responsibilities of an Alarm Call Handler. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for customer security and safety. Mention specific examples of how you've handled similar situations in the past, demonstrating your problem-solving skills and ability to multitask.
Highlight Relevant Skills:In your application, emphasise your communication skills, patience, and ability to follow strict protocols. These are crucial for the role, so make sure they stand out in your written materials.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for this position.
How to prepare for a job interview at Verisure
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Alarm Call Handler. Familiarise yourself with the types of incidents you might handle and the protocols you'll need to follow. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role requires excellent communication and problem-solving skills, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to remain calm under pressure, especially during night shifts.
✨Demonstrate Multitasking Abilities
The job involves processing multiple alarms and communicating with various parties simultaneously. Be ready to discuss how you manage multiple tasks effectively while maintaining a high level of service quality. You could even practice some scenarios to illustrate your multitasking skills.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training opportunities, or the team you'll be working with. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
