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- Tasks: Handle alarm incidents, communicate with emergency services, and ensure customer safety.
- Company: Verisure is a leading security company protecting millions across Europe and Latin America.
- Benefits: Enjoy 29 days holiday, private healthcare, gym discounts, and your birthday off!
- Why this job: Join a dynamic team, develop skills, and make a real impact on customer safety.
- Qualifications: Customer service experience, excellent communication skills, and a proactive attitude required.
- Other info: Diversity is celebrated here; all backgrounds are encouraged to apply!
The predicted salary is between 24500 - 26500 £ per year.
Verisure Services are a leading security company with new career opportunities. We are hiring within our specialised team of Alarm Receiving Centre Ambassadors based in Quorum Business Park, Newcastle Upon Tyne. When a customer's alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate corresponding action. This is the crucial monitoring part of the Verisure system and operates 24/7/365 from our Newcastle Centre of Excellence.
Salary: Starting at £24,500 increasing to £26,500 with role progression + up to £1,200 performance & attendance bonus
Working Hours: 37.5 hours per week, shifts ranging between 7am - 10pm (flexibility required as it is a 24-hour operation), working 5 days out of 7 per week
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 year's service
Responsibilities include:
- Reacting to incidents in a timely manner
- Processing alarm signals received from customers' premises, reviewing images, liaising with guard/police/ambulance/fire brigade as part of monitoring duties
- Contacting emergency services on behalf of the customer, relaying key information about the incident and requesting a response
- Making quick and accurate choices following strict security protocols
- Making outbound calls to communicate what is happening during an incident and to ensure customers' security
- Receiving inbound calls from customers and handling their requests
- Preventing false alarms, explaining how to use the system and detecting technical issues
Skills & Experience:
- Experience in providing excellent customer service
- Excellent communication skills with problem-solving attitude
- Ability to show patience and consideration towards customers via telephone
- Customer oriented, genuinely passionate about customers' security and safety
- Ability to multitask effectively whilst keeping a high level of service quality
- Proactive and able to follow strict protocols accurately
- Accurate data capture and typing skills
- Good IT and Microsoft Office skills
- A selfless team player
We welcome applications from different experiences including retail, bar work, call centre, 111 call handlers and emergency call handlers.
Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
- Enjoy your birthday off as a special treat
- Satisfy your cravings at our onsite coffee shop and our canteen
- Stay active with discounted gym and health club memberships
- Access private healthcare with BUPA and MediCash cash plan
- Unlock a world of freebies and discounts with PerkBox
- Earn cash rewards through our employee referral program
- Enjoy discounts on our alarm systems
- Contribute to a greener lifestyle with the Cycle to Work Scheme
About Us: Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.
Diversity & Inclusion: Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
Ready to join our team and make your dream job a reality? Apply today and we'll get in touch!
All employees must complete a DBS check, provided by Verisure to all successful candidates. All employees must also be able to successfully obtain an SIA Licence (UK) and Private Security Authority License (IE) provided by Verisure.
Alarm Call Handler employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Alarm Call Handler
✨Tip Number 1
Familiarise yourself with the security industry and Verisure's services. Understanding the company's mission and values will help you align your responses during interviews, showcasing your genuine interest in their work.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling calls from customers and emergency services, being articulate and calm under pressure is crucial. Consider role-playing scenarios with a friend to build confidence.
✨Tip Number 3
Highlight any relevant experience in customer service or emergency response roles. Even if your background is in retail or hospitality, focus on how those experiences have equipped you with the skills needed for this position, such as multitasking and problem-solving.
✨Tip Number 4
Be prepared to discuss how you would handle specific emergency situations. Think about potential scenarios you might face as an Alarm Call Handler and how you would respond, demonstrating your ability to follow protocols and prioritise customer safety.
We think you need these skills to ace Alarm Call Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required quick decision-making. Emphasise skills like communication, multitasking, and problem-solving, as these are crucial for the Alarm Call Handler position.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer safety and security. Mention specific examples from your past experiences that demonstrate your ability to handle emergencies and follow strict protocols.
Highlight Relevant Skills: Clearly outline your IT skills and familiarity with Microsoft Office, as well as your ability to capture data accurately. These skills are essential for the role and should be prominently featured in your application.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Verisure. Mention their commitment to customer satisfaction and how you align with their mission to provide peace of mind through security.
How to prepare for a job interview at Verisure
✨Showcase Your Customer Service Skills
As an Alarm Call Handler, you'll need to demonstrate excellent customer service abilities. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, highlighting your patience and problem-solving skills.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of an Alarm Call Handler. Be ready to discuss how you would react in various scenarios, such as processing alarm signals or liaising with emergency services, showcasing your ability to follow strict protocols.
✨Demonstrate Multitasking Abilities
This role requires effective multitasking while maintaining high service quality. During the interview, be prepared to discuss situations where you've successfully managed multiple tasks simultaneously, especially in a high-pressure environment.
✨Express Your Passion for Security
Verisure values employees who are genuinely passionate about customer security and safety. Share your thoughts on why this aspect is important to you and how you can contribute to the company's mission of providing peace of mind to customers.
