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- Tasks: Handle alarm incidents, communicate with emergency services, and ensure customer safety.
- Company: Verisure is a leading security company protecting millions across Europe and Latin America.
- Benefits: Enjoy 29 days holiday, private healthcare, gym discounts, and your birthday off!
- Why this job: Join a dynamic team, develop new skills, and make a real impact on customer safety.
- Qualifications: Customer service experience, excellent communication skills, and a proactive attitude are essential.
- Other info: Diversity is celebrated here; all backgrounds are encouraged to apply!
The predicted salary is between 19500 - 22500 £ per year.
Verisure Services are a leading security company with new career opportunities. We are hiring within our specialised team of Alarm Receiving Centre Ambassadors based in Quorum Business Park, Newcastle Upon Tyne.
When a customer's alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate corresponding action. This is the crucial monitoring part of the Verisure system and operates 24/7/365 from our Newcastle Centre of Excellence.
Salary: Starting at £24,500 increasing to £26,500 with role progression + up to £1,200 performance & attendance bonus
Working Hours: 37.5 hours per week
Shift Pattern: Shifts ranging between 7am - 10pm (flexibility required as it is a 24-hour operation) working 5 days out of 7 per week
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 year's service
Responsibilities include:
- Reacting to incidents in a timely manner
- Processing alarm signals received from customers' premises, reviewing images, liaising with guard/police/ambulance/fire brigade as part of monitoring duties
- Contacting emergency services on behalf of the customer, relaying key information about the incident and requesting a response
- Making quick and accurate choices following strict security protocols
- Making outbound calls to communicate what is happening during an incident and to ensure customers' security
- Receiving inbound calls from customers and handling their requests
- Preventing false alarms, explaining how to use the system and detecting technical issues
Skills & Experience:
- Experience in providing excellent customer service
- Excellent communication skills with a problem-solving attitude
- Ability to show patience and consideration towards customers via telephone
- Customer oriented, genuinely passionate about customers' security and safety
- Ability to multitask effectively whilst keeping a high level of service quality
- Proactive and able to follow strict protocols accurately
- Accurate data capture and typing skills
- Good IT and Microsoft Office skills
- A selfless team player
We welcome applications from different experiences including retail, bar work, call centre, 111 call handlers and emergency call handlers.
Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
- Enjoy your birthday off as a special treat
- Satisfy your cravings at our onsite coffee shop and our canteen
- Stay active with discounted gym and health club memberships
- Access private healthcare with BUPA and MediCash cash plan
- Unlock a world of freebies and discounts with PerkBox
- Earn cash rewards through our employee referral program
- Enjoy discounts on our alarm systems
- Contribute to a greener lifestyle with the Cycle to Work Scheme
Verisure Career Opportunities: A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.
About Us: Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Diversity & Inclusion: Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
Ready to join our team and make your dream job a reality? Apply today and we'll get in touch!
All employees must complete a DBS check, provided by Verisure to all successful candidates. All employees must also be able to successfully obtain an SIA Licence (UK) and Private Security Authority License (IE) provided by Verisure.
Alarm Call Handler employer: Verisure
Contact Detail:
Verisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Alarm Call Handler
✨Tip Number 1
Familiarise yourself with the security industry and Verisure's services. Understanding the basics of alarm systems and emergency protocols will help you stand out during interviews, showing your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in high-pressure situations. As an Alarm Call Handler, you'll need to convey information clearly and calmly, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Highlight any relevant experience in customer service or emergency response roles. Even if your background is in retail or hospitality, focus on how those experiences have equipped you with the skills needed for this position.
✨Tip Number 4
Be prepared to discuss your ability to multitask and follow strict protocols. Think of examples from your past work where you've successfully managed multiple tasks while maintaining a high level of service quality.
We think you need these skills to ace Alarm Call Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required quick decision-making. Emphasise skills like communication, multitasking, and problem-solving, as these are crucial for the Alarm Call Handler position.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer security and safety. Mention specific examples from your past experiences that demonstrate your ability to handle emergencies and follow strict protocols.
Highlight Relevant Skills: Clearly list skills that match the job description, such as IT proficiency, data capture accuracy, and teamwork. Use bullet points for easy readability and ensure you provide evidence of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role of an Alarm Call Handler.
How to prepare for a job interview at Verisure
✨Showcase Your Customer Service Skills
As an Alarm Call Handler, excellent customer service is key. Be prepared to share specific examples from your past experiences where you successfully handled customer inquiries or resolved issues, demonstrating your problem-solving attitude and patience.
✨Demonstrate Your Communication Abilities
Effective communication is crucial in this role. During the interview, practice clear and concise responses. You might be asked to role-play a scenario, so be ready to articulate how you would communicate with customers during an emergency situation.
✨Familiarise Yourself with Security Protocols
Understanding the basics of security protocols can set you apart. Research common procedures for handling alarm incidents and be prepared to discuss how you would follow strict protocols while making quick decisions.
✨Highlight Your Multitasking Skills
The ability to multitask effectively is essential for this position. Prepare to discuss situations where you successfully managed multiple tasks simultaneously, ensuring high-quality service without compromising on accuracy.
