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- Tasks: Join us as a Field Service Engineer, providing top-notch security solutions and customer support.
- Company: Verisure is Europe's leading provider of monitored security systems, protecting millions across 17 countries.
- Benefits: Enjoy a company van, uncapped commission, gym discounts, and 29 days of annual leave!
- Why this job: Be part of a dynamic team focused on innovation, customer satisfaction, and career growth.
- Qualifications: Strong communication skills, a clean driving license, and a passion for technology are essential.
- Other info: Diversity is key at Verisure; we welcome applicants from all backgrounds!
Field Service Engineer Location: Kingston/Sutton Full-time, Permanent Salary: £26,174.72 basic increasing with role progression plus uncapped commission (up to 50k OTE) Working Hours: 40 – 48 hours per week Shift Pattern: 9am to 6pm & 11am to 8pm between Mon to Fri including bank holidays. Must be able to work Saturdays (one on, one off) Holidays: 29 days’ annual leave increasing to 31 days after 1 years' service We have an exciting new job opportunity open at Verisure Service for a Field Service Engineer! *DRIVERS LICENSE REQUIRED* Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Responsibilities: Provide in-depth examination of our customers property. Advise on the best security and safety solutions in order to design a system that meets their security needs & risks. Installation and technical support provided to Verisure security systems with a focus “first time fix” solutions. Deliver a detailed, informed walkthrough of the Verisure Alarm system. Trouble shooting any issues and repeat false alarms that may arise. Responsible for managing stock materials and company vehicle maintenance in line with schedules. Committed to providing outstanding expertise and customer service. Requirements: Strong English communication skills and a good team player Ability to make effective and timely resolutions Ability to use hand tools and competent with the usage of step ladders A proactive and enthusiastic approach to work on maintenance A clean manual driving licence A passion for technology Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Company van provided with optional personal use Fuel card provided for business miles only Company smartphone Birthday off Uncapped commission scheme based on productivity Employee alarm discount programme Employee referral cash bonus scheme Gym Flex Pension plan Private Health Care plan Career progression with excellent growth opportunities. PerkBox – discounts at local restaurants, attractions, and retail outlets. Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Diversity & Inclusion Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help Ready to join our team and make your dream job a reality? Apply today and we’ll get in touch! Be you. Be more. Be Verisure. ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL
Field Maintenance Engineer OTE 45K employer: Verisure UK
Contact Detail:
Verisure UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Maintenance Engineer OTE 45K
✨Tip Number 1
Familiarize yourself with Verisure's products and services. Understanding the specifics of their security systems will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in field service roles or technical support. Be ready to discuss how you've successfully resolved customer issues in the past, as this aligns with the responsibilities of the position.
✨Tip Number 3
Prepare to showcase your communication skills. Since strong English communication is a requirement, practice explaining technical concepts in simple terms, as you would to a customer.
✨Tip Number 4
Be ready to discuss your approach to teamwork and collaboration. Verisure values team players, so think of examples where you've worked effectively within a team to achieve common goals.
We think you need these skills to ace Field Maintenance Engineer OTE 45K
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Service Engineer position at Verisure. Understand the responsibilities and requirements, especially the need for strong communication skills and a clean driving license.
Tailor Your CV: Customize your CV to highlight relevant experience in technical support, customer service, and any previous roles that involved installation or maintenance work. Emphasize your problem-solving skills and ability to work with hand tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved issues in past roles and how you can contribute to Verisure's mission of providing peace of mind to customers.
Highlight Your Availability: In your application, clearly state your availability to work the required hours, including weekends and bank holidays. This shows your commitment and flexibility, which are important for this role.
How to prepare for a job interview at Verisure UK
✨Show Your Technical Skills
As a Field Service Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with security systems and any relevant tools you've used. Highlight specific examples where you successfully installed or troubleshot a system.
✨Emphasize Customer Service Experience
Verisure values outstanding customer service. Share experiences where you went above and beyond for a customer, especially in a technical context. This will show that you understand the importance of customer satisfaction in this role.
✨Demonstrate Problem-Solving Abilities
The ability to make effective and timely resolutions is crucial. Prepare to discuss scenarios where you faced challenges and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be Ready for Practical Questions
Expect practical questions related to the job, such as how you would handle a specific installation or troubleshooting scenario. Brush up on your technical knowledge and be ready to explain your thought process clearly.
