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- Tasks: Make outbound calls and book free consultations with potential customers.
- Company: Join Verisure, Europe's top provider of monitored security systems protecting millions.
- Benefits: Enjoy birthday off, gym discounts, private healthcare, and a world of perks.
- Why this job: Be part of a diverse team, develop skills, and contribute to customer peace of mind.
- Qualifications: Customer service experience, strong communication, organizational skills, and IT proficiency required.
- Other info: Flexible working hours, inclusive culture, and opportunities for growth await you!
Contact Centre Booking Agent (Outbound) Quorum Business Park, Newcastle, NE12 8BU Salary: £20,820.80 + uncapped commission Working Hours: 35 hours per week Shift Pattern: Monday to Friday between 09:00am – 18:00pm (weekly rotational shift pattern) including 45 minute paid break Holidays: 21 days plus bank holidays off increases to 23 days plus bank holidays off after 1 years’ service Verisure are looking for Customer Booking Agents to join our Outbound Contact Centre team in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. Key Responsibilities: Conducting outbound calls and booking free consultation appointments with potential new customers Creating prospects and recording data in the system Responding to pre-sale customer queries as well as supporting internally about the products/services we offer Liaising internally with various departments to finalize the booking process as well as contracts Essential Skills: Customer service experience from any background Organisational skills A polite, friendly, and informative telephone manner Ability to multitask effectively whilst keeping a high level of service quality Accurate data capture and typing skills Excellent communication skills with problem solving aptitude Competent IT and Microsoft Office skills Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Satisfy your cravings at our onsite coffee shop and our canteen. Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enjoy discounts on our alarm systems. Enhanced maternity and paternity. Contribute to a greener lifestyle with the Cycle to Work Scheme Verisure Career Opportunities A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity. Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers. Diversity & Inclusion Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. Ready to join our team and make your dream job a reality? Apply today and we’ll get in touch! All employees must complete a DBS check, provided by Verisure to all successful candidates
Contact Centre Booking Agent employer: Verisure UK
Contact Detail:
Verisure UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Booking Agent
✨Tip Number 1
Familiarize yourself with Verisure's products and services. Understanding what you will be booking appointments for will not only boost your confidence during calls but also help you answer any pre-sale customer queries effectively.
✨Tip Number 2
Practice your telephone manner by role-playing with friends or family. A polite, friendly, and informative approach is key in a customer service role, especially when making outbound calls.
✨Tip Number 3
Brush up on your multitasking skills. During the interview, you may be asked how you handle multiple tasks at once, so think of examples from your past experiences where you successfully managed several responsibilities simultaneously.
✨Tip Number 4
Showcase your problem-solving aptitude by preparing examples of challenges you've faced in previous roles. This will demonstrate your ability to think on your feet and provide excellent service, which is crucial for a Booking Agent.
We think you need these skills to ace Contact Centre Booking Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Contact Centre Booking Agent. Familiarize yourself with the key tasks such as conducting outbound calls and booking appointments.
Highlight Relevant Experience: In your CV and cover letter, emphasize any customer service experience you have, especially in a call centre environment. Mention specific skills like communication, multitasking, and data entry that align with the job description.
Tailor Your Application: Customize your application to reflect the values and mission of Verisure. Show how your personal goals align with their commitment to providing peace of mind to customers through security services.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Verisure UK
✨Showcase Your Customer Service Skills
Since the role requires customer service experience, be prepared to share specific examples from your past roles. Highlight situations where you successfully resolved customer issues or provided exceptional service.
✨Demonstrate Your Communication Skills
Effective communication is key in this position. Practice speaking clearly and confidently about your experiences. Be ready to answer questions in a polite and informative manner, just like you would on a call with a customer.
✨Prepare for Role-Playing Scenarios
You might be asked to participate in role-playing exercises during the interview. Practice handling common customer queries or booking scenarios to show your ability to multitask and maintain service quality under pressure.
✨Familiarize Yourself with Verisure's Services
Research Verisure and its offerings before the interview. Understanding their products and services will help you answer questions more effectively and demonstrate your genuine interest in the company and the role.
