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- Tasks: Manage unpaid consumer debt and negotiate payment plans in a call centre.
- Company: Join Verisure, Europe's fastest-growing monitored security company with over 4 million customers.
- Benefits: Enjoy birthday off, early Friday finishes, gym discounts, private healthcare, and more perks.
- Why this job: Be part of a dynamic team making a real impact while developing your skills in a supportive environment.
- Qualifications: Strong communication, problem-solving skills, and a target-driven mindset are essential.
- Other info: Diversity is celebrated here; all backgrounds are encouraged to apply!
Call Centre Collections Agent Quorum Business Park, Newcastle, NE12 8BU Full-time Salary: Starting at £22,500 increasing to £24,500 with role progression + up to £12,600 performance bonus Working Hours: 37.5 hours per week Shift Pattern: Monday – Friday 08:30-17:00 or 09:30-18:00 Holidays: 21 days plus bank holidays increases to 23 days plus bank holidays after 1 years’ service Job Role A Collections Advisor is responsible for managing unpaid consumer debt within a call centre environment. The successful candidate will be a tenacious, resilient, and confident problem solver. The role involves contacting customers to discuss unresolved issues on their accounts, confirming payment arrangements, and effectively managing the customer outcome. Additionally, the advisor documents all relevant aspects of the discussion and carries out all follow up actions within the collections system. Job Duties and Responsibilities Account Management: Initiate contact with customers via the dialling platform to discuss overdue payments and unresolved issues. Review accounts to identify overdue amounts and appropriate collection actions. Use approved techniques to negotiate payments and/or payment plans and manage these plans accordingly. Update customer account information within the database accurately and promptly. Provide customers with information on payment methods and options. Investigate and resolve discrepancies or disputes related to accounts or payments. Performance Metrics: Meet or exceed monthly collection targets whilst providing an excellent customer experience. Achieve all departmental KPIs surrounding call handling and call quality expectations. Go the extra mile to support the wider team in ensuring that performance standards and business objectives are met. Skills and Requirements: A natural flair for conversation and negotiation. Customer oriented, genuinely passionate about providing an amazing experience through every interaction. A persistent work ethic and target-driven mindset. Confidence and energy in handling tasks. Strong problem-solving skills and the ability to stay calm under pressure. Strong IT and MS Office skills. Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience: Enjoy your birthday off as a special treat. Embrace an early finish on Fridays. Satisfy your cravings at our onsite coffee shop and our canteen. Stay active with discounted gym and health club memberships. Access private healthcare and MediCash cash plan. Unlock a world of freebies and discounts with PerkBox. Earn rewards through our employee referral program. Enjoy discounts on our alarm systems. Contribute to a greener lifestyle with the Cycle to Work Scheme About Us Verisure is Europe's fastest-growing monitored security company and continues to strengthen its presence internationally. More than 4 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 30,000+ passionate colleagues. We are people protecting people and we are building an engaged and high-performance Company to become #1. Our rapid expansion and ongoing success is expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan. Diversity & Inclusion Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help. Ready to join our team and make your dream job a reality? Apply today and we’ll get in touch! Be you. Be more. Be Verisure. All employees must complete a DBS check, provided by Verisure to all successful candidates
Call Centre Collections Agent employer: Verisure UK
Contact Detail:
Verisure UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Collections Agent
✨Tip Number 1
Familiarize yourself with common debt collection techniques and customer negotiation strategies. This will help you demonstrate your understanding of the role during the interview and show that you're ready to handle challenging conversations.
✨Tip Number 2
Practice your communication skills by engaging in mock calls with friends or family. Focus on maintaining a calm and professional demeanor while discussing sensitive topics, as this is crucial for a Collections Agent.
✨Tip Number 3
Research Verisure and its services thoroughly. Understanding the company's mission and values will allow you to align your answers with their expectations and demonstrate your genuine interest in being part of their team.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved conflicts or managed difficult situations. This will showcase your problem-solving skills and resilience, which are key traits for a successful Collections Agent.
We think you need these skills to ace Call Centre Collections Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Call Centre Collections Agent. Familiarize yourself with the key duties such as account management, negotiation techniques, and performance metrics.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, problem-solving, and negotiation. Use specific examples that demonstrate your ability to manage accounts and meet targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer experiences. Mention your strong work ethic and how your skills align with the requirements of the role.
Highlight Relevant Skills: In your application, emphasize skills that are crucial for the role, such as communication, resilience, and IT proficiency. Provide examples of how you've successfully used these skills in previous positions.
How to prepare for a job interview at Verisure UK
✨Show Your Negotiation Skills
As a Call Centre Collections Agent, you'll need to demonstrate your ability to negotiate effectively. Prepare examples of past experiences where you successfully resolved disputes or negotiated payment plans. This will showcase your natural flair for conversation and negotiation.
✨Emphasize Customer Experience
Highlight your passion for providing an amazing customer experience. Be ready to discuss how you've gone the extra mile in previous roles to ensure customer satisfaction, as this aligns with the company's values and expectations.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've faced challenges and how you resolved them. The role requires strong problem-solving skills, so showcasing your ability to stay calm under pressure will be crucial.
✨Familiarize Yourself with Performance Metrics
Understand the key performance indicators (KPIs) relevant to the role. Be prepared to discuss how you have met or exceeded targets in previous positions, as this will demonstrate your target-driven mindset and persistent work ethic.
