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For Companies At a Glance
- Tasks: Engage with customers to retain their loyalty and resolve any issues.
- Company: Join Verisure, Europe's top provider of monitored security systems.
- Benefits: Enjoy a competitive salary, uncapped commission, and 29 days holiday.
- Why this job: Be part of a mission-driven team that protects families and businesses.
- Qualifications: No specific experience required; just bring your passion for customer service.
- Other info: Work Monday to Friday with opportunities for career progression.
The predicted salary is between 24000 - 26000 £ per year.
Newcastle, NE12 8BU
Salary: Starting £24,000 basic increasing to £26,000 with role progression. Role includes uncapped commission (up to £50,000 OTE)
Working Hours: 37.5 hours per week
Shift Pattern: Monday to Friday between 9am until 5:30pm
Holidays: 29 days annual leave including bank holidays, increasing to 31 days after 1 years' service
We are currently hiring Retentions Advisors to join our customer care team in Newcastle!
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Role Responsibilities:
- Working in a call centre environment
- Making outbound calls to existing customers with the purpose of retaining them
- Dealing with escalated high-level complaints
- Establishing, building, and managing strong long-term customer relationships
- Ensuring customer satisfaction
- Liaising with various other departments both within the business and third parties
- Updating relevant information in our customers records
- Delivering first class customer service to customers
Retentions Advisor employer: Verisure Careers
Contact Detail:
Verisure Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Advisor
✨Tip Number 1
Familiarise yourself with Verisure's products and services. Understanding what you’re representing will help you engage customers effectively and demonstrate your commitment to their needs.
✨Tip Number 2
Practice your communication skills, especially in handling complaints. Role-playing scenarios can prepare you for the types of calls you might receive, helping you to remain calm and professional under pressure.
✨Tip Number 3
Research common retention strategies used in customer service. Knowing effective techniques can give you an edge in discussions about how to keep customers satisfied and loyal.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Retentions Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Retentions Advisor position. Tailor your application to highlight relevant experience in customer service and complaint resolution.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer care, particularly in retention or sales roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to retain customers.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer relationships and resolved complaints in the past, showcasing your problem-solving skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Verisure Careers
✨Know the Company Inside Out
Before your interview, make sure you research Verisure thoroughly. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
As a Retentions Advisor, you'll be dealing with customer complaints and retention strategies. Prepare for situational questions by thinking of examples from your past experiences where you successfully resolved issues or retained customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, demonstrate your ability to articulate your thoughts clearly and listen actively. Practice common interview questions with a friend to refine your responses and ensure you come across as confident and personable.
✨Highlight Your Problem-Solving Abilities
In a call centre environment, you'll often face challenges that require quick thinking and problem-solving skills. Be ready to discuss how you've handled difficult situations in the past, focusing on your approach to finding solutions and maintaining customer satisfaction.
