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- Tasks: Join our team to provide top-notch customer service and handle inquiries.
- Company: Verisure is Europe's leading provider of monitored security systems, protecting millions.
- Benefits: Enjoy 29 days holiday, birthday off, gym discounts, and private healthcare.
- Why this job: Be part of a mission-driven company that values growth, diversity, and employee well-being.
- Qualifications: 1 year in customer service, excellent communication, and problem-solving skills required.
- Other info: Internal mobility and training opportunities available for career advancement.
The predicted salary is between 23000 - 25000 £ per year.
Call Centre Agent Newcastle, NE12 8BU Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus Working Hours: 37.5 hours per week Shift Patterns : 7.5 hr shifts between 8am to 9pm, Monday – Sunday (5 days on, 2 days off) Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank holidays. We are looking for a Call Centre Agent to join our Customer Service department at Verisure Services Newcastle. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them. Job Responsibilities: Provide excellent customer service within an inbound team Dealing with customer complaints effectively Answer customers queries Assist customers regarding invoices and taking payments over the phone Make outbound calls when needed to update customers on their needs. Update information in our customers records Skills & Experience: Ideally 1 year experience in customer service environment Excellent communication skills with problem solving at…
Call Centre Agent employer: Verisure Careers
Contact Detail:
Verisure Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Familiarize yourself with Verisure's mission and values. Understanding what drives the company will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your active listening skills. As a Call Centre Agent, you'll need to demonstrate that you can effectively understand and respond to customer needs, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Brush up on your problem-solving techniques. Think of examples from your past experiences where you've successfully resolved customer complaints or issues, as this will be crucial in showcasing your capabilities.
✨Tip Number 4
Be prepared to discuss your experience with multitasking and using computer systems. Highlight any relevant software you've used in previous roles, especially if it relates to customer service or call handling.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasize any roles where you dealt with customer complaints, answered queries, or managed invoices.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've successfully handled customer issues in the past.
Highlight Communication Skills: In your application, focus on your communication skills and problem-solving attitude. Provide examples of how you've effectively communicated with customers and resolved their concerns.
Show Enthusiasm for the Role: Express your enthusiasm for the Call Centre Agent position at Verisure. Mention why you are drawn to their mission of protecting families and businesses, and how you can contribute to their customer-centric culture.
How to prepare for a job interview at Verisure Careers
✨Show Your Customer Service Skills
Since the role is all about providing excellent customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved customer complaints or went above and beyond to assist a customer.
✨Demonstrate Active Listening
Active listening is crucial in a call center environment. During the interview, make sure to listen carefully to the questions asked and respond thoughtfully. This will show that you value communication and understand the importance of addressing customer needs.
✨Familiarize Yourself with the Company
Research Verisure and its mission to protect families and businesses. Understanding the company's values and services will help you align your answers with their goals and demonstrate your genuine interest in the position.
✨Prepare for Role-Playing Scenarios
Interviews for call center positions often include role-playing exercises. Practice handling common customer scenarios, such as dealing with complaints or processing payments, to showcase your problem-solving skills and ability to multitask under pressure.
