At a Glance
- Tasks: Configure and support SaaS solutions while solving customer queries and technical challenges.
- Company: Join Verisk, a leader in property claims with a focus on client success.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a commitment to continuous improvement.
- Why this job: Make a real impact by helping customers maximise their use of innovative tech solutions.
- Qualifications: Experience in SaaS support and strong problem-solving skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
System Configuration & Support Analyst – Verisk Property Claims
We are looking for a System Configuration & Support Analyst to join our growing Client Services team within Verisk’s Property Claims division.
This role is central to ensuring our customers get maximum value from our Saa S solutions.
You will work closely with Implementation Managers, Account Managers, Product teams, and customers to configure solutions, support day‑to‑day queries, and help resolve more complex technical challenges.
Responsibilities
- Configure Verisk solutions to meet customer-specific requirements.
- Support implementation projects including requirements, configuration, and testing.
- Provide day-to-day customer support and troubleshoot issues.
- Investigate root causes and identify long-term solutions.
- Collaborate with Product and Engineering teams for complex issues.
- Build strong customer relationships and support engagement activities.
- Support system testing and ensure solutions meet requirements.
- Create and maintain documentation and knowledge resources.
- Identify opportunities for continuous improvement.
- Technical Capability – What This Means
You don’t need to be a developer, but you should be comfortable working with system configurations, structured logic, and data‑driven processes.
This includes understanding workflows, rules, and integrations, and analysing issues to determine root causes and solutions.
Qualifications
- Experience in Saa S support, configuration, or application support roles.
- Strong problem‑solving and analytical skills.
- Customer‑facing experience with excellent communication skills.
- Ability to self‑manage and prioritise issues/projects.
- Experience with workflow or rule‑based systems.
- Desirable: Property insurance or claims experience.
- Desirable: Exposure to APIs, integrations, or data analysis tools.
- Equal Opportunity Employer
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal‑opportunity employers.
We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.
Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
Compensation
- Minimum Salary: $37,840, Maximum Salary: $47,300
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