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- Tasks: Bridge the gap between tech teams and insurance stakeholders for smooth service delivery.
- Company: Join Verisk, a leader in data analytics for the global insurance industry.
- Benefits: Flexible work options, coaching, training, and a unique career path.
- Why this job: Make a real impact in the insurance sector while enhancing your skills.
- Qualifications: Experience in London insurance markets and strong communication skills required.
- Other info: Diverse backgrounds welcome; great opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
We’re seeking a proactive and adaptable Service Delivery Analyst to join our London-based team supporting technology delivery across the insurance sector. This is a fantastic opportunity for someone with London market insurance experience—whether from a QA, customer-facing, or support background—who’s passionate about improving service outcomes and bridging the gap between business and technology.
Responsibilities
- Act as a liaison between technical teams and insurance stakeholders to ensure smooth service delivery.
- Monitor and report on service performance, SLAs, and KPIs.
- Support incident and problem management processes, ensuring timely resolution and communication.
- Collaborate with QA teams, developers, and business users to identify and implement service improvements.
- Assist in onboarding new clients or systems, ensuring seamless integration and support.
- Maintain documentation and contribute to knowledge base articles for internal and client use.
Qualifications
We welcome candidates from diverse professional insurance backgrounds, including:
- Service delivery professionals with London markets insurance experience
- QA Analysts with exposure to insurance systems and service workflows.
- Customer-facing insurance professionals who’ve worked closely with technology teams or supported digital platforms.
Essential Skills & Experience
- Experience in the London insurance market (Lloyd’s, brokers, underwriters, MGAs, etc.).
- Strong communication and stakeholder management skills.
- Familiarity with ITIL processes or service delivery frameworks.
- Ability to interpret technical issues and translate them for non-technical audiences.
- Comfortable working in fast-paced, regulated environments.
Desirable
- Experience with service management tools (e.g., ServiceNow, Jira).
- Exposure to digital transformation or system migration projects.
- Certifications in ITIL, Agile, or similar methodologies.
About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you\’ll have the chance to use your voice and build a rewarding career that\’s as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
Verisk is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran\’s status, age or disability.
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Service Delivery Analyst - Insurance employer: Verisk
Contact Detail:
Verisk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Analyst - Insurance
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance sector, especially those who work in service delivery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of ITIL processes and service delivery frameworks. We want you to shine when discussing how you can bridge the gap between business and technology!
✨Tip Number 3
Showcase your adaptability! Be ready to share examples of how you've improved service outcomes in past roles. This will demonstrate your proactive approach and passion for the industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Service Delivery Analyst - Insurance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Analyst. Highlight your experience in the London insurance market and any relevant skills that match the job description. We want to see how you can bridge the gap between business and technology!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving service outcomes and how your background aligns with our needs. We love seeing genuine enthusiasm for the role and the company.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate how you've successfully liaised between technical teams and stakeholders in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Verisk
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of the London insurance market, including key players like Lloyd’s and various brokers. Being able to discuss recent trends or challenges in the sector will show that you're not just familiar with the basics but are genuinely engaged with the industry.
✨Communicate Like a Pro
Since the role involves liaising between technical teams and stakeholders, practice explaining complex technical concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated in past roles to demonstrate your skills.
✨Show Off Your Problem-Solving Skills
Be ready to discuss specific instances where you've managed incidents or resolved problems in a service delivery context. Highlight your approach to ensuring timely resolutions and how you kept stakeholders informed throughout the process.
✨Familiarise Yourself with Tools
If you have experience with service management tools like ServiceNow or Jira, make sure to mention it. If not, do a bit of research on these platforms so you can speak about their functionalities and how they relate to service delivery in insurance.