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- Tasks: Handle motor claims and assist customers with vehicle damage and replacements.
- Company: Join Verisk Analytics, a leader in data analytics for the insurance industry.
- Benefits: Enjoy 25 days holiday, smart casual dress code, and private medical insurance options.
- Why this job: Make a real difference by helping people during their time of need.
- Qualifications: Strong communication skills and a willingness to learn are key.
- Other info: Flexible working options and great career progression opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
Hybrid working (once reached competency). Working hours: 37.5 hours per week, shifts between 8am-8pm with a minimum of one late shift per week (12-8pm). Every other Saturday 8am-1pm, with lieu time taken in the week. You will need to be flexible on working days.
As a Third-Party Capture Motor Claims Handler, your purpose is to contact claimants involved in an accident with our policyholder and convert them into accepting our services to deal with their vehicle damage claim, as well as any replacement vehicle needs. If they accept our offer, you will be responsible for arranging their vehicle damage to be dealt with, as well as instructing a replacement vehicle to be supplied and/or offering cash alternatives.
Responsibilities- Case Management: Work through your team’s case load efficiently to achieve monthly targets, both individually and collaboratively.
- Quality Assurance: Maintain a high standard of accuracy and compliance to meet internal and external audit requirements.
- Customer Service: Deliver professional standards of service to internal and external customers.
- Communication: Handle inbound and outbound calls and correspond with all relevant parties via telephone or email.
- Supply Chain Coordination: Instruct the relevant supply chain to contact the claimant and initiate the claim process.
- Commercial Awareness: Upsell company services to prevent claimants from using alternative providers.
- Previous experience within motor insurance or credit hire would be desirable, but not required.
- Strong verbal and written communication for handling calls and email correspondence.
- Attention to detail & accuracy.
- Skilled in upselling services and handling objections.
- Ability to prioritise workload, manage time effectively, and work under pressure in a fast‑paced environment.
- Proactively prioritise tasks to ensure deadlines are met.
- Decisive decision making.
- Enthusiastic, determined and target driven to achieve results individually and as part of a team.
- Willingness to learn and ask questions to support in own development.
- Computer literate.
- 25 days holiday plus bank holidays and wellbeing time. Plus, an option to buy and sell holiday.
- Smart casual dress code.
- Pension scheme.
- Annual UK awards night and charity fundraising events.
- Progression opportunities, plus access to learning and development resources including LinkedIn Learning, Coursera, Lean Six Sigma training and exams.
- Free yearly eye test and discount on new frames and lenses.
- Group life assurance & income protection.
- Private medical insurance (optional).
- Employee Assistance Program (EAP).
- Volunteers week.
- Optional flexible benefits (at a cost to you): cycle to work scheme, critical illness insurance, dental insurance, health screening, travel insurance, home technology, share save scheme and give as you earn.
About Verisk Analytics: For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry. We empower communities and businesses to make better decisions on risk, faster.
Equal Opportunity Employer: Verisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran’s status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
Third Party Capture Motor Claims Handler in Norwich employer: Verisk
Contact Detail:
Verisk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Party Capture Motor Claims Handler in Norwich
✨Tip Number 1
Get to know the company inside out! Research Verisk Analytics and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Third Party Capture Motor Claims Handler, you'll be on the phone a lot. Role-play with a friend or family member to get comfortable handling objections and upselling services.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've successfully managed a challenging situation. This will demonstrate your ability to work under pressure and make decisive decisions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Third Party Capture Motor Claims Handler in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Third Party Capture Motor Claims Handler role. Highlight any relevant experience, especially in motor insurance or customer service, and show us how your skills match what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your strong verbal and written skills in your application. Use clear and concise language, and don’t forget to proofread for any errors before hitting send!
Highlight Your Team Spirit: We love team players! In your application, mention any experiences where you’ve worked collaboratively to achieve targets. This will show us that you can thrive in our fast-paced environment while supporting your colleagues.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. We can’t wait to hear from you!
How to prepare for a job interview at Verisk
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Third Party Capture Motor Claims Handler. Familiarise yourself with case management, customer service expectations, and the importance of upselling services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice your verbal and written skills. Consider role-playing common scenarios you might face, like handling objections or explaining the claims process. This will not only boost your confidence but also demonstrate your ability to communicate effectively during the interview.
✨Showcase Your Attention to Detail
Highlight your attention to detail by preparing examples from your past experiences where accuracy was crucial. Whether it’s managing a case load or ensuring compliance, being able to discuss specific instances will illustrate your capability to maintain high standards, which is essential for this position.
✨Be Ready to Discuss Flexibility
Given the hybrid working model and shift patterns, be prepared to discuss your flexibility regarding working hours. Share any previous experiences where you successfully adapted to changing schedules or workloads, as this will show that you can thrive in a fast-paced environment.
