At a Glance
- Tasks: Investigate and negotiate motor claims while minimising financial impact for customers.
- Company: Join a Forbes-recognised employer known for its inclusive culture.
- Benefits: Comprehensive training, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and personal development.
- Why this job: Make a difference in customers' lives while developing valuable skills in a supportive environment.
- Qualifications: Experience in motor claims handling preferred; strong communication and negotiation skills required.
The predicted salary is between 30000 - 40000 £ per year.
hackajob is collaborating with Verisk to connect them with exceptional professionals for this role.
Description We are looking for several Experienced Motor Claims Handlers to join our company, which is recognized by Forbes as the World’s Best Employer and Best Employer for Women.
As an experienced Motor Claims Handler, you will be responsible for investigating the claim once the hire has ended and negotiating the settlement whilst minimising the financial impact to our customers.
Prior claims handling experience is preferrable; however, training is provided.
An appetite to learn and transferrable skills are required.
Responsibilities Acquire expert knowledge of credit hire laws, rules, and protocols Manage own case load efficiently to achieve monthly targets individually and as part of the team Request relevant documentation for the claim to enable efficient settlement strategy and investigate claimed periods and rates to ensure they are reasonable and not exaggerated.
Correspond with all relevant parties via telephone, email, or letter whilst ensuring to deliver professional standards of customer service to internal and external customers.
Negotiate and settle claims by agreement where possible Nominate or instruct Solicitors as and when required Maintain a high standard of quality on work produced to meet both internal and external audit requirements, including clearly detailed notation Deliver professional standards of customer service to internal and external customers Identify any possible fraud concerns and manage where applicable Handle inbound and outbound calls Qualifications Previous experience in motor claims handling, credit hire claims, or a similar insurance claims environment is preferred.
Strong negotiation, investigation, and analytical skills, with the ability to assess liability and achieve positive claim outcomes.
Excellent communication and customer service skills, with the confidence to liaise professionally with customers, solicitors, insurers, and other stakeholders.
Highly organised with strong attention to detail, capable of managing a busy caseload while meeting quality standards and performance targets.
GCSEs (or equivalent) in English and Mathematics are desirable.
Professional insurance qualifications (e. g.
Cert CII) or a willingness to work towards them would be advantageous.
Experienced Motor Claims Handler in Norwich employer: Verisk
Verisk is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As part of the Whitespace team in London, employees benefit from a culture that prioritises professional growth and development, alongside the opportunity to work with leading industry professionals on transformative projects. With a focus on employee well-being and a commitment to fostering long-term relationships, Verisk provides a rewarding career path for those looking to make a significant impact in the insurance technology space.
