At a Glance
- Tasks: Build strong client relationships and drive satisfaction through data-driven insights.
- Company: Join a vibrant, commercially successful team at Verisk.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Collaborative culture focused on continuous improvement and client satisfaction.
- Why this job: Make a real impact by enhancing client success with innovative solutions.
- Qualifications: 5+ years in account management with strong communication and analytical skills.
The predicted salary is between 50000 - 65000 £ per year.
hackajob is collaborating with Verisk to connect them with exceptional professionals for this role.
We have an exciting vacancy for a Senior Account Manager. The successful candidate will join a vibrant and commercially successful business. You will work alongside senior stakeholders to resolve client issues and use data to ensure that our clients are using our suite of products to their full potential. This is a great time to join a company working at the cutting edge of the industry, with favoured, market-leading products.
Responsibilities
- Foster and enhance our key/strategic client relationships so that customer satisfaction, growth, revenue and retention targets are met.
- Work across multiple products and territories as needed.
- Add value to each and every interaction with the client.
- Nurture relationships to gain a deep understanding of the client's needs, work with IT delivery, operations and product teams to tailor our delivery to meet those needs. Providing detailed and precise feedback to internal teams to support continuous improvement.
- Provide structured analysis of holistic market needs to help improve/develop new solutions.
- Ensure client needs are met in a way that is congruent to our product strategy and in line with Verisk values and behaviours.
- Use your experience in motor claims/IT development/process design/leadership to ensure quality solutions are developed for our clients.
- Identify up-sell and cross-sell opportunities.
- Use data to provide meaningful insights and recommend actions to customers/internal teams to enhance business results.
Account Management
- Internally collaborate to develop the strategy for each customer account that meets both their needs and the financial and strategic goals of Verisk.
- Ensure contracts are in place and up to date.
- Develop strong client relationships and provide clear and frequent communications as appropriate.
- Gain a deep understanding of each customer’s needs to ensure their critical success factors are met.
- Collaborate with internal stakeholders that impact on account performance (e.g. Service Delivery, Product) to ensure optimal performance and continuous improvement.
- Action plan to correct underperformance or implement changes that drive improvements.
- Identify process or performance improvement opportunities using understanding of each client’s processes and the wider external end-to-end process.
- Ensure contract obligations are met for and by clients, including awareness of debt.
- Explore the white space with clients to retain business and develop opportunities.
- Identify product enhancement opportunities, working with the product groups.
Account Growth
- Encourage clients to increase their usage of Verisk Claims products using data, analysis and insight to show value.
- Work with Product Teams to be the voice of the customer in terms of meeting their evolving needs.
- Establish with clients their future plans with the use of the products, and how different products can help align with their strategies.
- Deliver rollout of product in line with agreed plans.
- Identify upsell opportunities which would enhance or improve the clients’ performance or satisfaction.
Qualifications
- Highly numerate and excellent communicator, used to communicate at all levels throughout the organisation and at a senior level with client organisations.
- Minimum of 5 years’ experience/proven track record of success in a similar account management or client relationship development role.
- Outstanding relationship management and rapport-building skills.
- The ability to use data to influence decision-making.
- Previous experience working with technology solutions to solve business problems is highly desirable.
- Previous experience working in the motor insurance industry is desirable.
Required Skills
- Strong customer focus with commercial judgement.
- Influence without authority.
- Highly numerate.
- Relationship building (trust).
- Adaptability.
- Empathy.
- Negotiations.
- Problem-solving and analytical skills.
- Motivated self-starter.
- Teamwork and collaboration.
- Excellent written and oral communication/presentational abilities.
- Organised and efficient with high attention to detail.
- Capable of overcoming challenges to deliver excellence.
Locations
StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager/Customer Success Manager in Norfolk, Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Verisk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Verisk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Account Manager/Customer Success Manager in Norfolk, Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Verisk:Your cover letter is your chance to shine! Tell us why you want to work at Verisk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Verisk!
How to prepare for a job interview at Verisk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
