At a Glance
- Tasks: Investigate and negotiate motor claims while minimising financial impact for customers.
- Company: Join a Forbes-recognised employer known for its inclusive culture.
- Benefits: Comprehensive training, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and achieving targets.
- Why this job: Make a real difference in people's lives by helping them through claims processes.
- Qualifications: Experience in claims handling preferred, but a willingness to learn is key.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for several Experienced Motor Claims Handlers to join our company, which is recognized by Forbes as the World’s Best Employer and Best Employer for Women.
As an experienced Motor Claims Handler, you will be responsible for investigating the claim once the hire has ended and negotiating the settlement whilst minimising the financial impact to our customers. Prior claims handling experience is preferable; however, training is provided. An appetite to learn and transferrable skills are required.
Responsibilities
- Acquire expert knowledge of credit hire laws, rules, and protocols
- Manage own case load efficiently to achieve monthly targets individually and as part of the team
- Request relevant documentation for the claim to enable efficient settlement strategy and investigate claimed periods and rates to ensure they are reasonable and not exaggerated.
- Correspond with all relevant parties via telephone, email, or letter whilst ensuring to deliver professional standards of customer service to internal and external customers.
- Negotiate and settle claims by agreement where possible
- Nominate or instruct Solicitors as and when required
- Maintain a high standard of quality on work produced to meet both internal and external audit requirements, including clearly detailed notation
- Deliver professional standards of customer service to internal and external customers
- Identify any possible fraud concerns and manage where applicable
- Handle inbound and outbound calls
Qualifications
- Previous experience in motor claims handling, credit hire claims, or a similar insurance claims environment is preferred.
- Strong negotiation, investigation, and analytical skills, with the ability to assess liability and achieve positive claim outcomes.
- Excellent communication and customer service skills, with the confidence to liaise professionally with customers, solicitors, insurers, and other stakeholders.
- Highly organised with strong attention to detail, capable of managing a busy caseload while meeting quality standards and performance targets.
- GCSEs (or equivalent) in English and Mathematics are desirable. Professional insurance qualifications (e.g. Cert CII) or a willingness to work towards them would be advantageous.
Locations
Claim Handler/advisor - Legal Services in Norfolk, Norwich employer: Verisk
Verisk is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As part of the Whitespace team in London, employees benefit from a culture that prioritises professional growth and development, alongside the opportunity to work with leading industry professionals on transformative projects. With a focus on employee well-being and a commitment to fostering long-term relationships, Verisk provides a rewarding career path for those looking to make a significant impact in the insurance technology space.
StudySmarter Expert Advice🤫
We think this is how you could land Claim Handler/advisor - Legal Services in Norfolk, Norwich
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Verisk). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Verisk. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claim Handler/advisor - Legal Services in Norfolk, Norwich
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Verisk.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Verisk. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Verisk
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Verisk to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Verisk, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Verisk's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
