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- Tasks: Support clients integrating with our APIs and troubleshoot technical issues.
- Company: Join Verisk, a leader in AI-powered risk modelling and analytics.
- Benefits: Competitive salary, health coverage, and a focus on career development.
- Other info: Enjoy a people-first culture with great growth opportunities.
- Why this job: Be the go-to person for clients and make a real impact in tech integration.
- Qualifications: 1-2 years in technical support and experience with RESTful APIs.
The predicted salary is between 40000 - 50000 £ per year.
As an Integration Support Engineer, you will be the first line of support for our clients integrating with CRS products. You will collaborate closely with internal engineering and product teams to troubleshoot API-related issues and guide customers through technical integration processes.
Responsibilities
- Understand client workflows and business processes to support effective use of CRS’s APIs.
- Provide technical support to clients for onboarding, integrating, and troubleshooting CRS APIs.
- Act as a liaison between the client and internal engineering/product teams to elevate and resolve technical issues.
- Assist in the creation and maintenance of client‑facing documentation, FAQs, and knowledge base content related to API usage and integration best practices.
- Participate in customer calls, integration testing sessions, and screen shares to provide direct technical support.
- Provide feedback to product and engineering teams to enhance API usability and integration experiences.
Qualifications
- At least 1–2 years of experience in a technical support, client services, or systems integration role.
- Hands‑on experience supporting or working with RESTful APIs, including troubleshooting, authentication, and data handling.
- Familiarity with tools like Postman, Swagger, or similar platforms for testing and validating API requests and responses.
- Strong problem‑solving skills and the ability to clearly communicate technical concepts to both technical and non‑technical users.
- Working knowledge of relational databases such as Microsoft SQL Server or MySQL, including basic querying and data structure understanding.
- Comfortable navigating Windows environments and enterprise‑level software tools.
- Exposure to Microsoft .NET technologies or AWS infrastructure is a plus, though not required.
- Motivated to learn and continuously improve client support processes and integration knowledge.
Integration Support Engineer in London employer: Verisk
Contact Detail:
Verisk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Integration Support Engineer in London
✨Tip Number 1
Get to know the company inside out! Research Verisk and its products, especially the APIs you'll be working with. This will help you speak their language during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your problem-solving skills! Think of common API issues and how you'd troubleshoot them. Being able to demonstrate your thought process can really impress the interviewers.
✨Tip Number 3
Don’t shy away from asking questions during interviews. It shows you're engaged and eager to learn. Plus, it gives you a chance to clarify what they expect from the Integration Support Engineer role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates there.
We think you need these skills to ace Integration Support Engineer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Integration Support Engineer role. Highlight your experience with RESTful APIs and any relevant tools like Postman or Swagger, as this will show us you understand what we're looking for.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can clearly communicate their thought process and solutions, especially when it comes to troubleshooting API-related problems.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's necessary. We appreciate candidates who can communicate technical concepts effectively to both technical and non-technical audiences.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you’ll get a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Verisk
✨Know Your APIs
Make sure you brush up on your knowledge of RESTful APIs before the interview. Be ready to discuss how you've used tools like Postman or Swagger in past roles, and think of specific examples where you successfully troubleshot API issues.
✨Understand Client Workflows
Familiarise yourself with common client workflows and business processes related to API integration. This will help you demonstrate your ability to support clients effectively and show that you understand their needs during the interview.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You might be asked to describe a complex issue to someone who isn’t tech-savvy, so being able to communicate clearly is key. Think of examples where you've done this successfully.
✨Show Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you resolved them. Highlight your problem-solving skills and your motivation to continuously improve client support processes, as this aligns well with what they’re looking for.