At a Glance
- Tasks: Configure and support SaaS solutions, ensuring customers get the best value.
- Company: Join Verisk, a leader in property claims with a focus on client success.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and collaboration.
- Why this job: Make a real difference by solving customer challenges and enhancing their experience.
- Qualifications: Experience in SaaS support and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
hackajob is collaborating with Verisk to connect them with exceptional professionals for this role.
We are looking for a System Configuration & Support Analyst to join our growing Client Services team within Verisk’s Property Claims division. This role is central to ensuring our customers get maximum value from our SaaS solutions. You will work closely with Implementation Managers, Account Managers, Product teams, and customers to configure solutions, support day-to-day queries, and help resolve more complex technical challenges.
Responsibilities
- Configure Verisk solutions to meet customer-specific requirements
- Support implementation projects including requirements, configuration, and testing
- Provide day-to-day customer support and troubleshoot issues
- Investigate root causes and identify long-term solutions
- Collaborate with Product and Engineering teams for complex issues
- Build strong customer relationships and support engagement activities
- Support system testing and ensure solutions meet requirements
- Create and maintain documentation and knowledge resources
- Identify opportunities for continuous improvement
Technical Capability – What This Means
You don’t need to be a developer, but you should be comfortable working with system configurations, structured logic, and data-driven processes. This includes understanding workflows, rules, and integrations, and analysing issues to determine root causes and solutions.
Qualifications
- Experience in SaaS support, configuration, or application support roles
- Strong problem-solving and analytical skills
- Customer-facing experience with excellent communication skills
- Ability to self-manage and prioritise issues/projects
- Experience with workflow or rule-based systems
- Desirable: Property insurance or claims experience
- Desirable: Exposure to APIs, integrations, or data analysis tools
System Configuration & Support Analyst in Glasgow employer: Verisk
Verisk is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. As part of the Whitespace team in London, employees benefit from a culture that prioritises professional growth and development, alongside the opportunity to work with leading industry professionals on transformative projects. With a focus on employee well-being and a commitment to fostering long-term relationships, Verisk provides a rewarding career path for those looking to make a significant impact in the insurance technology space.
StudySmarter Expert Advice🤫
We think this is how you could land System Configuration & Support Analyst in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Verisk. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Verisk before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace System Configuration & Support Analyst in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Verisk:Your cover letter is your chance to shine! Tell us why you want to work at Verisk specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Verisk!
How to prepare for a job interview at Verisk
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
