At a Glance
- Tasks: Support global insurance clients with real-time assistance on medical underwriting technology.
- Company: Join Verisk, a leader in insurance technology with over 20 years of experience.
- Benefits: Competitive salary, full training, and opportunities for skill development.
- Other info: Collaborative team culture with excellent career growth potential.
- Why this job: Make a real impact in a fast-paced, data-driven environment while learning about insurance.
- Qualifications: Strong communication skills and previous experience in customer support or administrative roles.
The predicted salary is between 24000 - 30000 £ per year.
Join Verisk’s Life, Health & Travel (LH&T) team and play a key role in supporting global insurance clients with industry-leading medical underwriting technology. This is a great opportunity to build experience within a fast-paced, data-driven environment while working closely with insurers, brokers, and aggregators. Verisk LH&T has over 20 years’ experience delivering risk assessment tools to the insurance market and became part of Verisk Analytics (New Jersey, USA) in 2017. Our solutions enable insurers to accurately assess pre-existing medical conditions, supporting informed underwriting decisions across travel and health insurance products.
In this role, you will support insurer clients by responding to queries related to our screening tools. You’ll provide real-time assistance while clients are actively using the system, helping them navigate and interpret outputs effectively. While this is not a customer‑facing role, you will play a critical part in ensuring a smooth and efficient experience for end users. Full training will be provided, making this an excellent opportunity for someone looking to develop their skills within insurance, client support, or technical operations.
Responsibilities- Provide real-time support to insurer clients using LH&T screening tools
- Respond to client queries promptly and accurately, ensuring minimal disruption to their workflow
- Guide users through system functionality and help interpret underwriting outputs
- Troubleshoot issues and escalate more complex queries where required
- Maintain accurate records of queries and resolutions
- Work collaboratively with internal teams to improve client experience and processes
- Build a strong understanding of LH&T products and insurance underwriting principles
- Previous experience in a customer support, client services, or administrative role
- Strong communication skills with the ability to explain information clearly and concisely
- Comfortable working in a fast-paced environment where timely responses are important
- High attention to detail and problem‑solving mindset
- Confident using systems and learning new technology
- Ability to prioritise tasks and manage multiple queries at once
- Experience within insurance, financial services, or a regulated environment
- Exposure to underwriting or insurance products
- Experience supporting B2B clients
Verisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
Support Line Co-Ordinator in Esher employer: Verisk
Verisk is an exceptional employer, offering a dynamic work environment where you can develop your skills in insurance and client support. With a strong focus on employee growth, comprehensive training, and a collaborative culture, you'll be part of a team that values innovation and excellence in service delivery. Located in a fast-paced, data-driven sector, this role provides the unique opportunity to engage with global clients while contributing to industry-leading medical underwriting technology.
StudySmarter Expert Advice🤫
We think this is how you could land Support Line Co-Ordinator in Esher
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Verisk). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Verisk. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Support Line Co-Ordinator in Esher
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Verisk.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Verisk. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Verisk
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Verisk to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Verisk, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Verisk's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
