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- Tasks: Lead exceptional service delivery for dynamic insurance clients and drive continuous improvement.
- Company: Join Verisk, a trusted software specialist in the insurance industry for over 25 years.
- Benefits: Enjoy flexible work options, professional development, and a supportive workplace culture.
- Why this job: Make a real impact in the insurance sector while building strong client relationships.
- Qualifications: Experience in the London Insurance Market and excellent communication skills are essential.
- Other info: Be part of a diverse team that values innovation and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to take the lead in delivering exceptional service to some of the most dynamic players in the insurance and reinsurance industry? At Verisk Specialty Business Solutions (VSBS), we are looking for a Service Delivery Manager who thrives in client-facing roles, excels at building relationships, and brings deep expertise in the London Insurance Market.
VSBS has been a trusted software specialist for over 25 years, empowering insurance and reinsurance businesses with end-to-end management solutions. Now part of the Verisk Analytics family, we are stronger than ever, combining cutting-edge software with world-class data analytics to help our clients grow through greater efficiency, flexibility, and governance.
As a Service Delivery Manager, you will be the cornerstone of our client experience, ensuring high-quality service delivery, managing expectations, and driving continuous improvement. You will work closely with internal teams and strategic clients to ensure our solutions are not only implemented successfully but continue to deliver long-term value. This is a stakeholder-facing role that demands strong communication, leadership, and a proactive mindset. You will be the escalation point for service issues, lead service reviews, and help clients unlock the full potential of our products.
Responsibilities
- Own the quality of service delivered to strategic clients and act as the primary point of contact for service-related issues.
- Lead client service review meetings, focusing on performance, improvements, and operational effectiveness.
- Build and maintain strong relationships with client stakeholders and internal teams.
- Support incident, change, and escalation processes, ensuring effective coordination and communication.
- Provide domain expertise to help clients fully utilize licensed products and drive customer success.
- Collaborate with Product, Delivery, and Support teams to represent client interests and influence product enhancements.
- Participate in innovation forums and pre-sales activities, offering insights into client needs and industry trends.
- Create and analyze service performance reports, identifying trends and driving improvement initiatives.
Qualifications
- Insurance experience is essential - you must have a solid working knowledge of the London Insurance Market, gained through roles in Lloyd's Brokers, Underwriting Companies, or insurance-based IT implementations.
- Strong written and verbal communication skills.
- Proven ability to manage service delivery across multiple product streams.
- Excellent customer service and stakeholder management skills.
- ITIL Foundation certification (practitioner level is a plus).
- Experience in mentoring and knowledge sharing within support teams.
Bonus Skills (Nice to Have)
- Experience with Zendesk and Business Intelligence/Reporting tools.
- Familiarity with TOGAF principles.
- Program/Project Management experience.
- ITIL Practitioner certification.
Service Delivery Manager in City of London employer: Verisk
Contact Detail:
Verisk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services inside out, especially how they relate to the London Insurance Market. This will help you tailor your responses and show you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As a Service Delivery Manager, you'll need to convey complex ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch and get comfortable discussing your experience and expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. So, hit that apply button and let’s get the conversation started!
We think you need these skills to ace Service Delivery Manager in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Manager role. Highlight your experience in the London Insurance Market and how it aligns with what we do at Verisk. This shows us you’re genuinely interested and understand our needs!
Showcase Your Communication Skills: Since this role is all about building relationships, don’t forget to demonstrate your strong written communication skills. Use clear and concise language in your application to reflect how you’d communicate with clients and stakeholders.
Highlight Relevant Experience: We want to see your insurance experience shine! Be sure to mention any roles you've had in Lloyd's Brokers or Underwriting Companies, as well as any IT implementations. This will help us see how you can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Verisk
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of the London Insurance Market. Familiarise yourself with key players, trends, and challenges in the industry. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Service Delivery Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients and internal teams in the past. Think about times when you resolved conflicts or led service review meetings, and be ready to share those stories.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss specific instances where you've tackled service delivery issues. Highlight your proactive mindset and how you’ve driven continuous improvement in previous roles. This will illustrate your capability to manage service-related challenges effectively.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company’s approach to client relationships or how they measure service success. This shows your interest in the role and helps you gauge if the company aligns with your values.