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For Companies At a Glance
- Tasks: Support clients by resolving complex application issues and driving service improvements.
- Company: Join Verisk, a leader in data analytics for the global insurance industry.
- Benefits: Flexible work options, coaching, training, and a supportive culture.
- Why this job: Make a real impact in a dynamic environment while enhancing your skills.
- Qualifications: 3+ years in customer-facing software support and strong problem-solving abilities.
- Other info: Great career growth opportunities in a diverse and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Application Support Analyst III role at Verisk. The role is to help deliver contracted Business-As-Usual support services typically adhering to ITIL v4 framework across Service Operations, Service Transition and Continuous Service Improvement. The role requires more than 5 years of experience in IT development and/or support disciplines, providing exemplary support to clients and leading others in complex situations. The focus is on delivering client requirements and continuously augmenting department capabilities.
Responsibilities
- Have a detailed understanding (including the rationale and benefits) of and be proficient in executing and adhering to department processes.
- Drive service improvements, department skill levels, operational efficiency initiatives and client results upwards, including process definition, documentation and deployment to the rest of the department.
- Lead a team (not line management) in investigating and resolving complex application and system issues across multiple products.
- Utilise IT Service Management tooling to collect information relating to client requirements pertaining to incidents and service requests.
- Escalate/engage with Technical Support, development and service delivery management teams as required.
- Have expert knowledge of the business processes and associated products to help clients deliver their business processes.
- Ensure that the organisation maintains an accurate understanding of the customer’s business and operational environment.
- Create and manage product knowledge and help centre articles to support both business and technical understanding.
- Prioritise issues according to business impact and workload, escalating within the Business Support team as needed.
- Manage time to ensure contract service level agreements and client expectations are met.
- Attend regular client meetings and engage with key stakeholders in projects and client support teams.
- Provide detailed levels of training as needed internally and externally.
- Visit client offices and work remotely alongside clients as needed.
- Lead service transition initiatives ensuring readiness for projects moving to BAU.
- Raise risks with senior management or via standard process.
- Ensure that client data is secure and properly managed.
Qualifications
Essential
- A formal tertiary qualification, preferably a completed degree in computer science, business information systems or similar.
- 3+ years of experience in a customer-facing software support role.
- Effective communication with both customers (technical and non-technical) and internal stakeholders.
- Strong problem-solving skills with ability to investigate and resolve a variety of software issues.
- Expertise in a business area or product domain.
- Affinity for working with complex software products.
- Experience leading others to deliver problem-solving solutions.
- Ability to prioritise and resolve issues to high standards.
- Strong understanding of risk management, workload management and governance & control.
- Confidence to lead from the front and engage with staff across the organisation as required.
- Good grasp of general IT development and delivery disciplines.
- Detailed understanding of relational databases and server architecture and proficient SQL query writing.
Desirable
- Experience in the insurance industry (London Market – Underwriting and/or Broking).
- 5+ years of experience in a customer-facing software support role.
- Strong SQL database query writing.
- Familiarity with SQL Server Management Studio / SQL Server Profiler.
- Exposure to web technologies – IIS / CSS / XML / JavaScript.
For over 50 years, Verisk has been a leading data analytics and technology partner to the global insurance industry, delivering value to clients through expertise and scale. Verisk offers work flexibility, support, coaching, and training to help you succeed. Verisk has been recognized as a Great Place to Work in multiple regions and is committed to workplace culture, inclusivity, and diversity.
Senior Application Support Analyst in City of London employer: Verisk
Contact Detail:
Verisk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Verisk or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to application support and ITIL frameworks. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled complex issues in previous roles. This will demonstrate your expertise and ability to lead others in challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings there, so keep checking back!
We think you need these skills to ace Senior Application Support Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Application Support Analyst. Highlight your experience in IT development and support, especially any leadership roles you've had. We want to see how your skills align with our needs!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex software issues in the past. We love seeing candidates who can think on their feet and lead others through challenges, so don’t hold back on those success stories!
Communicate Clearly: Effective communication is key in this role. Make sure your application reflects your ability to engage with both technical and non-technical stakeholders. We’re looking for clarity and confidence in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Verisk!
How to prepare for a job interview at Verisk
✨Know Your ITIL Inside Out
Since the role revolves around ITIL v4, make sure you brush up on its principles and how they apply to service operations. Be ready to discuss specific examples of how you've implemented these processes in your previous roles.
✨Showcase Your Problem-Solving Skills
Prepare to share detailed stories about complex application issues you've resolved. Highlight your thought process and the steps you took to lead your team through these challenges, as this will demonstrate your leadership capabilities.
✨Understand the Business Context
Familiarise yourself with Verisk's business model and the insurance industry, especially if you have experience in the London Market. This knowledge will help you articulate how your skills can directly benefit their operations and client relationships.
✨Engage with Stakeholders
Be prepared to discuss how you've effectively communicated with both technical and non-technical stakeholders in the past. Think of examples where your communication skills made a difference in project outcomes or client satisfaction.
