Application Support Analyst - Hybrid

About Us: The Whitespace Platform, launched in August 2019, is a cutting-edge digital platform used by brokers and underwriters in the London market to agree on insurance contract terms, including writing and signing lines and issuing endorsements. Role Overview: Join our dynamic team of Support Analysts dedicated to providing high-quality support to our growing customer base. This role is primarily based in our Bishopsgate, London office, with the flexibility of part-time remote working. Key Responsibilities: Deliver reliable, high-quality support for the Whitespace Platform and other applications, accurately logging and tracking issues while communicating with customers via phone, web, email, and occasionally face-to-face. Identify opportunities to enhance and improve the Support Team’s processes and systems to facilitate rapid scaling. Assist in automating processes to enable customers to resolve queries and issues independently. Diagnose and resolve data problems using scripting languages and JSON data. Support analysts and developers in maintaining and resolving issues in development and test environments. Compliance & Training: Adhere to all company and regulatory policies and procedures. Complete all provided training within prescribed deadlines. Collaborate with compliance on IT-related areas such as Data Security and Financial Crime. Act lawfully and ethically in accordance with your contract of employment and company staff handbook. Work with the department manager on professional development, including performance appraisals and training needs to ensure competence and regulatory compliance. Qualifications & Experience: Experience with Linux, Python, and other scripting languages. Familiarity with MacOS, iOS, Windows, and Microsoft Azure Active Directory. Proficiency in data analysis and query languages (SQL, N1QL). A degree is preferred but not essential; full training on in-house and industry-specific systems is provided. Skills & Attributes: Natural inclination to help colleagues and customers. Reliable, diligent, enthusiastic, and a self-starter with a passion for exploring data, solving problems, and working with new technologies. Eager to learn and progress within our well-regarded Support team, working closely with analysts and developers. Experience within a Helpdesk environment, possibly within the Insurance industry. #J-18808-Ljbffr