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For Companies At a Glance
- Tasks: Manage client accounts, drive revenue growth, and enhance customer relationships.
- Company: Ignite, part of Verisk Group, leads in insurance data and analytics for brokers and MGAs.
- Benefits: Enjoy flexible work options, a supportive culture, and opportunities for professional growth.
- Why this job: Make an impact by driving client success and contributing to Ignite's growth in a dynamic environment.
- Qualifications: Experience in account management or business development; strong relationship-building and communication skills required.
- Other info: Join a company recognised as a Great Place to Work with a commitment to inclusivity and diversity.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Account Manager Ignite (part of the Verisk Group) is a leading policy administration system provider for brokers and MGAs in the UK personal lines insurance market. Since becoming part of Verisk in 2021, we've accelerated our growth, leveraging world-class insurance data and analytics expertise to enhance our offering. Are you a proactive and commercially minded relationship manager with a passion for driving client success? Do you thrive in a role that blends customer engagement, operational coordination, and revenue growth? If so, we want to hear from you.
Your Role
As an Account Manager, you will play a crucial role in maintaining and expanding our customer relationships. Reporting to the Head of Business Development, you'll be responsible for managing existing system user accounts, supporting insurer relationships at an operational level, and ensuring clients maximise the value of their partnership with Ignite. You will also have commercial responsibilities, including revenue retention, managing retained development days, and identifying opportunities for upselling, cross-selling, and new business growth.
Key Responsibilities
- Client Relationship & Account Management
- Act as the primary point of contact for assigned system user accounts, ensuring a high level of client satisfaction.
- Develop strong relationships with key stakeholders within brokers, MGAs, and insurers.
- Manage operational interactions with insurers and support insurer integrations.
- Gather and relay client feedback to internal teams to enhance the Ignite platform.
- Align client requirements with Ignite's system capabilities, helping to prioritise development efforts.
- Revenue Growth & Account Expansion
- Own revenue targets related to account retention, upsells, and cross-sell opportunities.
- Proactively manage retained development days, ensuring clients maximise their investment in the platform.
- Identify opportunities for additional services, upgrades, and increased platform usage.
- New Business Support & Market Engagement
- Contribute to new business development through referrals, lead generation, and upselling to existing accounts.
- Attend industry conferences and networking events to represent Ignite and support business growth.
- Collaborate with the sales and marketing teams on cross-selling initiatives and promotional activities.
- Internal Collaboration & Process Improvement
- Work closely with the product, support, and technical teams to resolve client issues and enhance service delivery.
- Support the onboarding process for new clients to ensure a smooth transition.
- Provide insights to internal teams on customer needs, market trends, and competitive positioning.
Qualifications
- Proven experience in account management, customer success, or business development.
- Strong relationship-building skills with the ability to engage and influence stakeholders.
- Commercial awareness and confidence in managing revenue targets and upsell opportunities.
- Ability to understand and align client requirements with business capabilities.
- Highly organised with excellent communication and problem-solving skills.
- Comfortable working independently while collaborating effectively across teams.
- Willingness to travel for client meetings and industry events.
Nice to Have
- Experience within the insurance industry (personal lines preferred but not required).
- Knowledge of policy administration systems or insurance technology solutions.
- Familiarity with CRM tools and data-driven account management.
Account Manager employer: Verisk
Contact Detail:
Verisk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network actively within the insurance industry, especially with brokers and MGAs. Attend relevant events and conferences to meet potential clients and industry leaders, which can help you understand their needs and how Ignite can support them.
✨Tip Number 2
Familiarise yourself with Ignite's platform and its capabilities. Understanding the product inside out will enable you to align client requirements effectively and demonstrate how they can maximise their investment.
✨Tip Number 3
Showcase your relationship-building skills by reaching out to current or former clients of Ignite. Gather insights on their experiences and expectations, which can provide you with valuable talking points during interviews.
✨Tip Number 4
Stay updated on market trends and challenges in the personal lines insurance sector. This knowledge will not only help you in discussions but also demonstrate your commercial awareness and ability to drive revenue growth.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer success. Use specific examples that demonstrate your ability to build relationships and drive revenue growth, as these are key aspects of the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client success and your proactive approach to relationship management. Mention how your skills align with the responsibilities outlined in the job description, particularly in managing key accounts and identifying upsell opportunities.
Highlight Relevant Skills: In your application, emphasise your strong communication, organisational, and problem-solving skills. These are crucial for the Account Manager position, so provide examples of how you've successfully used these skills in previous roles.
Show Industry Knowledge: If you have experience in the insurance industry or knowledge of policy administration systems, make sure to include this in your application. It will demonstrate your understanding of the market and your ability to engage effectively with clients.
How to prepare for a job interview at Verisk
✨Know Your Clients
Before the interview, research the key clients and stakeholders you might be working with. Understanding their needs and challenges will help you demonstrate your ability to build strong relationships and provide tailored solutions.
✨Showcase Your Commercial Acumen
Be prepared to discuss how you've successfully managed revenue targets in previous roles. Highlight specific examples of upselling or cross-selling that led to significant growth, as this aligns directly with the responsibilities of the Account Manager position.
✨Demonstrate Problem-Solving Skills
Think of examples where you've resolved client issues or improved service delivery. This will showcase your ability to collaborate with internal teams and enhance client satisfaction, which is crucial for the role.
✨Prepare Questions About the Company
Have insightful questions ready about Ignite's platform and future developments. This shows your genuine interest in the company and helps you understand how you can contribute to its growth and success.
