Account Manager

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Job Description

Are you looking to take the next step in your career, are you looking to develop in a role where full training and developmental support is provided? We have an exciting vacancy for a multi-skilled Customer Success / Client Services Professional. The successful candidate will be extremely proactive and have experience in a transferable role, wearing many hats when it comes to managing client relationships, project implementations, understanding the value add from our products and identifying growth opportunities and process improvements within client accounts.

You will work alongside senior stakeholders to resolve client issues and using data to ensure that our clients are using our suite of products to their full potential. This is a great time to join a company working at the cutting edge of the industry, with valued market leading products.

Hybrid working is available for this role, with a minimum of 2 days a week in our London office.

Responsibilities

• Foster and enhance our client relationships so that customer satisfaction, growth, revenue and retention targets are met.
• Add value to each and every interaction with the client.
• Nurture relationships to gain a deep understanding of the client’s needs, work with IT delivery, operations and product teams to tailor our delivery to meet those needs. Providing detailed and precise feedback to internal teams to support continuous improvement.
• Ensure Client needs are met in a way that is congruent to our product strategy and in line with Verisk values and behaviours.
• Use your experience of Property claims/IT Systems/Process design/Client Management to ensure quality solutions are developed and delivered for our clients.
• Identify up sell and cross sell opportunities.
• Use data to provide meaningful insights and recommend actions to customers/internal teams to enhance business results.

Account Management

• Responsible for building and maintaining strong relationships with Verisk customers, including managing key accounts.
• Support clients to maximise the value gained from Verisk Property Claims solutions and to develop understanding of key benefits, for example: pro-actively send monthly reports; arrange meetings; introduce new functionality, recommend process review; analyse support issues and advise on market trends.
• Internally collaborate to develop the strategy for each customer account that meets both their needs and the financial and strategic goals of Verisk.
• Develop strong client relationships and provide clear and frequent communications as appropriate.
• Gain a deep understanding of each customer’s needs to ensure their critical success factors are met.
• Collaborate with internal stakeholders that impact on account performance (e.g. Service Delivery, Product) to ensure optimal performance and continuous improvement.
• Action plan to correct underperformance or implement changes that drive improvements.
• Identify process or performance improvement opportunities using understanding of each client’s processes and the wider external end-to-end process.
• Explore the white space with clients to retain business and develop opportunities.
• Identify product enhancement opportunities, working with the product groups.
• Working with Client Support Analysts and Account Managers (UK) and Product Specialists (US) to manage setup, implementation and configuration. Ensure customer satisfaction and resolution of all post-sales issues; technical or non-technical.

Account Growth:

• Encourage clients to increase their usage of Verisk Claims products using data, analysis and insight to show value.
• Work with Product Teams to be the voice of the customer in terms of meeting their evolving needs.
• Establish with clients their future plans with the use of the products, and how different products can help align with their strategies.
• Through both an awareness of the products and services contracted with each client and the performance analysis of each account, identify upsell opportunities which would enhance or improve the clients’ performance or satisfaction.

Qualifications

• Property claims experience is preferable e.g Supplier Relationship Manager, Loss Adjuster, Claims Professional, Customer Success Manager, Account Manager.
• Demonstrable client service, account management experience or similar functional skills is required.
• Project management and claim systems integration experience is desirable.
• Highly numerate and excellent communicator, used to communicating at all levels throughout the organisation.
• The ability to use data to influence decision-making.
• Previous experience working with technology solutions to solve business problems is highly advantageous.
• Previous use of estimating/scoping software is advantageous, but not essential.
• Proactive attitude with solutions orientated approach to solving client challenges.
• Travel (within UK) is likely to be required to visit assigned accounts when appropriate.
• Occasional exceptional hours as needed to meet deadlines.

About Us

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you’ll have the chance to use your voice and build a rewarding career that’s as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses

Verisk Analytics is an equal opportunity employer.

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