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- Tasks: Support global insurance clients with real-time assistance on screening tools.
- Company: Join Verisk, a leader in medical underwriting technology with 20+ years of experience.
- Benefits: Full training provided, great for skill development in insurance and client support.
- Other info: Fast-paced environment with opportunities to learn and grow in the insurance sector.
- Why this job: Make a real impact by ensuring smooth experiences for insurers and brokers.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 25000 - 32000 £ per year.
Join Verisk’s Life, Health & Travel (LH&T) team and play a key role in supporting global insurance clients with industry-leading medical underwriting technology. This is a great opportunity to build experience within a fast-paced, data-driven environment while working closely with insurers, brokers, and aggregators.
Verisk LH&T has over 20 years’ experience delivering risk assessment tools to the insurance market and became part of Verisk Analytics (New Jersey, USA) in 2017. Our solutions enable insurers to accurately assess pre-existing medical conditions, supporting informed underwriting decisions across travel and health insurance products.
In this role, you will support insurer clients by responding to queries related to our screening tools. You’ll provide real-time assistance while clients are actively using the system, helping them navigate and interpret outputs effectively. While this is not a customer-facing role, you will play a critical part in ensuring a smooth and efficient experience for end users.
Full training will be provided, making this an excellent opportunity for someone looking to develop their skills within insurance, client support, or technical operations.
Responsibilities- Provide real-time support to insurer clients using LH&T screening tools
- Respond to client queries promptly and accurately, ensuring minimal disruption to their workflow
- Guide users through system functionality and help interpret underwriting outputs
- Troubleshoot issues and escalate more complex queries where required
- Maintain accurate records of queries and resolutions
- Work collaboratively with internal teams to improve client experience and processes
- Build a strong understanding of LH&T products and insurance underwriting principles
- Previous experience in a customer support, client services, or administrative role
- Strong communication skills with the ability to explain information clearly and concisely
- Comfortable working in a fast-paced environment where timely responses are important
- High attention to detail and problem-solving mindset
- Confident using systems and learning new technology
- Ability to prioritise tasks and manage multiple queries at once
- Experience within insurance, financial services, or a regulated environment
- Exposure to underwriting or insurance products
- Experience supporting B2B clients
Support Line Co-Ordinator (Entry-Level) employer: Verisk Analytics
Contact Detail:
Verisk Analytics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Line Co-Ordinator (Entry-Level)
✨Tip Number 1
Get to know the company inside out! Research Verisk and its LH&T team. Understanding their products and values will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to client support and problem-solving. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to referrals, which can be a game-changer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the world of insurance support.
We think you need these skills to ace Support Line Co-Ordinator (Entry-Level)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Support Line Co-Ordinator role. Highlight any previous customer support or administrative experience, and don’t forget to mention your strong communication skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background makes you a great fit. Keep it concise but engaging – we want to see your personality!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in the past. This role requires a keen problem-solving mindset, so let us know how you’ve successfully navigated tricky situations before.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Verisk Analytics
✨Know the Product Inside Out
Before your interview, take some time to familiarise yourself with Verisk's LH&T screening tools and how they assist insurers. Understanding the products will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role requires clear communication, practice explaining complex concepts in simple terms. You might want to do a mock interview with a friend or family member, focusing on how you would guide clients through the system functionality.
✨Showcase Your Problem-Solving Mindset
Be prepared to discuss examples of how you've tackled challenges in previous roles. Think of specific instances where you resolved client queries or improved processes, as this will demonstrate your ability to troubleshoot effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows that you're engaged and eager to learn more about the company and your potential future there.