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For Companies At a Glance
- Tasks: Build strong client relationships and ensure their success with our innovative products.
- Company: Join a vibrant, commercially successful business at the forefront of the industry.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and career advancement.
- Why this job: Make a real impact by helping clients maximise their use of cutting-edge technology.
- Qualifications: 5+ years in account management, excellent communication, and data-driven decision-making skills.
The predicted salary is between 50000 - 65000 £ per year.
We have an exciting vacancy for a Senior Account Manager. The successful candidate will join a vibrant and commercially successful business. You will work alongside senior stakeholders to resolve client issues and use data to ensure that our clients are using our suite of products to their full potential. This is a great time to join a company working at the cutting edge of the industry, with favoured, market-leading products.
Responsibilities
- Purpose
- Foster and enhance our key/strategic client relationships so that customer satisfaction, growth, revenue and retention targets are met.
- Work across multiple products and territories as needed.
- Add value to each and every interaction with the client.
- Nurture relationships to gain a deep understanding of the client's needs, work with IT delivery, operations and product teams to tailor our delivery to meet those needs.
- Provide structured analysis of holistic market needs to help improve/develop new solutions.
- Ensure client needs are met in a way that is congruent to our product strategy and in line with Verisk values and behaviours.
- Use your experience in motor claims/IT development/process design/leadership to ensure quality solutions are developed for our clients.
- Identify up-sell and cross-sell opportunities.
- Use data to provide meaningful insights and recommend actions to customers/internal teams to enhance business results.
- Internally collaborate to develop the strategy for each customer account that meets both their needs and the financial and strategic goals of Verisk.
- Ensure contracts are in place and up to date.
- Develop strong client relationships and provide clear and frequent communications as appropriate.
- Gain a deep understanding of each customer’s needs to ensure their critical success factors are met.
- Collaborate with internal stakeholders that impact on account performance (e.g. Service Delivery, Product) to ensure optimal performance and continuous improvement.
- Action plan to correct underperformance or implement changes that drive improvements.
- Identify process or performance improvement opportunities using understanding of each client’s processes and the wider external end-to-end process.
- Ensure contract obligations are met for and by clients, including awareness of debt.
- Explore the white space with clients to retain business and develop opportunities.
- Identify product enhancement opportunities, working with the product groups.
- Encourage clients to increase their usage of Verisk Claims products using data, analysis and insight to show value.
- Work with Product Teams to be the voice of the customer in terms of meeting their evolving needs.
- Establish with clients their future plans with the use of the products, and how different products can help align with their strategies.
- Deliver rollout of product in line with agreed plans.
- Identify upsell opportunities which would enhance or improve the clients’ performance or satisfaction.
Qualifications
- Highly numerate and excellent communicator, used to communicate at all levels throughout the organisation and at a senior level with client organisations.
- Minimum of 5 years’ experience/proven track record of success in a similar account management or client relationship development role.
- Outstanding relationship management and rapport-building skills.
- The ability to use data to influence decision-making.
- Previous experience working with technology solutions to solve business problems is highly desirable.
- Previous experience working in the motor insurance industry is desirable.
Required Skills
- Strong customer focus with commercial judgement.
- Influence without authority.
- Highly numerate.
- Relationship building (trust).
- Adaptability.
- Empathy.
- Negotiations.
- Problem-solving and analytical skills.
- Motivated self-starter.
- Teamwork and collaboration.
- Excellent written and oral communication/presentational abilities.
- Organised and efficient with high attention to detail.
- Capable of overcoming challenges to deliver excellence.
Senior Account Manager/Customer Success Manager in Norwich employer: Verisk Analytics
Contact Detail:
Verisk Analytics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager/Customer Success Manager in Norwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its products. Understand their market position and how they serve their clients. This will help you tailor your responses and show that you're genuinely interested in contributing to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Account Manager. Highlight your relationship-building skills and how you've used data to drive results in past roles. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and are keen to be part of our vibrant culture.
We think you need these skills to ace Senior Account Manager/Customer Success Manager in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in account management and how you've successfully built client relationships in the past. We want to see how you can add value to our team!
Showcase Your Data Skills: Since data is key in this role, don’t forget to mention any experience you have with using data to drive decisions or improve client outcomes. We love seeing how you’ve used numbers to tell a story and influence results!
Be Personable: We’re looking for someone who can build strong relationships, so let your personality shine through! Share examples of how you've nurtured client relationships and resolved issues effectively. We want to know how you connect with people.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Verisk Analytics
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the products offered by the company. Familiarise yourself with how these products can solve client problems and enhance their experience. This will not only show your enthusiasm but also help you discuss how you can add value to clients.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight specific strategies you used to understand their needs and how you tailored solutions accordingly. This will demonstrate your ability to foster strong connections, which is crucial for the role.
✨Be Data-Driven
Since the role involves using data to influence decisions, come prepared with examples of how you've used data analysis in previous roles. Discuss how you’ve leveraged insights to drive client success or improve processes. This will showcase your analytical skills and your ability to make informed recommendations.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company's goals, challenges, and culture. This shows your genuine interest in the role and helps you assess if the company aligns with your career aspirations. Plus, it gives you a chance to engage with the interviewers on a deeper level.