Technology Director, Remote in London

Verisk is a global leader in data, analytics and technology, helping organisations make better decisions in some of the world's most complex and critical industries. Verisk, Specialty Business Solutions (SBS) provides technology and business solutions to the specialty insurance market. Our work sits at the heart of a sector where better data, smarter technology and stronger collaboration can make a real difference. We're now looking for an experienced Head of Account Management / Director of Account Management to lead and shape our Account Management function. You'll set the direction for how SBS manages and grows its customer relationships, while leading a talented team ofAccount Managers You'll have the opportunity to influence both the customer experience and the commercial performance of the business – creating an account management organisation that is structured, consistent, commercially strong and genuinely focused on customer outcomes. This isn't simply a role managing a portfolio of accounts. You'll have the scope to shape the Account Management strategy and operating model across SBS, establish the standards and ways of working that underpin the function, and build a high-performance culture where people know what's expected of them and have the support to succeed. You'll also operate at senior level across the wider Commercial organisation, partnering closely with Sales, Product, Service Delivery, Support, Professional Services and Marketing. The opportunity is particularly suited to someone who enjoys balancing people leadership, customer advocacy and commercial performance – and who wants to leave a lasting mark on how a function operates. Our People, Our CultureFor more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry. For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer, testaments to the value we place on workplace culture. Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging. Learn about the diverse industries we serve — from insurance and energy to financial services and beyond. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law. At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws. We also foster a work environment focused on well-being and career development. Additional perks may include wellness initiatives, fitness programs, and team-building activities. Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine, or email address, or directly to Verisk employees, will be considered Verisk property. You'll bring: 10+ years' experience in Account Management Leadership, Client Leadership, Commercial Leadership or a related customer-facing leadership environment. Significant experience leading, coaching and developing high-performing customer-facing teams. A strong track record of people leadership, including performance management, coaching, development and conflict resolution. Strong commercial acumen across customer value, retention, renewals and account growth. Experience designing, implementing or improving account management operating models, governance and performance routines. Excellent organisation and planning skills, with the ability to turn strategy into structured execution. LI-HybridWhat you'll be responsible for Lead and develop a high-performing team You'll lead, coach and develop a team of highly experienced Account Managers You'll create clarity around objectives, expectations and performance, establish strong coaching and development rhythms, and build a culture centred on accountability, collaboration, customer outcomes and continuous improvement. You'll also play an important role in attracting and retaining great talent, developing future leaders and creating meaningful opportunities for progression. Shape our Account Management strategy You'll define and execute the SBS Account Management strategy and operating model, ensuring our approach to customers is consistent, disciplined and commercially focused. You'll establish effective account segmentation and engagement models, strengthen account planning and oversee executive sponsorship and senior stakeholder engagement across priority clients. As a senior escalation point, you'll also help navigate complex customer issues and retention risks, while ensuring the voice of the customer is heard in wider Commercial and business planning. Own customer retention and growth You'll have clear ownership of the overall retention, renewal and growth performance of the managed account portfolio. Working closely with Senior leadership, you'll ensure renewal planning is proactive and that opportunities for expansion, cross-sell and upsell are identified and progressed effectively. You'll bring together customer insight, account health, commercial performance and market intelligence to identify both risks and opportunities – ensuring teams are focused not just on revenue, but on delivering genuine long-term customer value. Drive operational excellence You'll establish the governance, processes and operating rhythms that enable the Account Management organisation to perform at its best. That includes strengthening account planning, customer health measures, reporting and renewal processes, while identifying opportunities to simplify, standardise or automate how the team works. You'll bring structure and visibility to customer risks, actions and opportunities, ensuring issues have clear ownership and are actively managed.