At a Glance
- Tasks: Investigate and resolve complex application issues while managing support tickets end-to-end.
- Company: Join Verisk, a global leader in analytics and technology with a focus on insurance.
- Benefits: Enjoy a stable work environment, continuous learning, and opportunities for long-term career growth.
- Other info: Hybrid work model with a focus on collaboration and innovation.
- Why this job: Make a real impact on client experiences and improve critical business systems.
- Qualifications: Experience in customer-facing support, strong troubleshooting skills, and solid SQL knowledge.
The predicted salary is between 40000 - 45000 £ per year.
Sequel Business Solutions, part of Verisk, combines deep insurance expertise with modern technology and data. As part of a global analytics and technology leader, you support platforms that are critical to how insurers and reinsurers operate.
This is a hands-on, high-impact support role where your work directly improves customer experience, reduces operational friction, and keeps complex systems running smoothly.
As a Business Support Analyst III, you take ownership of complex support cases across a multi-client platform. You work closely with customers and internal teams to diagnose issues, drive resolutions, and improve overall service quality.
Responsibilities
- Investigate and resolve complex application and system issues across multiple products
- Manage support tickets end-to-end, ensuring timely, high-quality responses
- Communicate directly with clients via tickets, calls, and screen sharing
- Collaborate with engineering and technical teams to resolve issues effectively
- Prioritize workload based on business impact and service level agreements
- Support releases transitioning into BAU and ensure operational readiness
- Drive continuous improvements across processes, documentation, and support delivery
- Create and maintain knowledge base content and share expertise within the team
Qualifications
Must haves
- Experience in customer-facing software or application support
- Strong troubleshooting skills across technical systems and business processes
- Clear communication with technical and non-technical stakeholders
- Experience with ticketing systems (e.g. Zendesk or similar)
- Solid SQL and database knowledge
- Experience with JSON, system integrations, and Linux/command line
- Strong prioritization skills and ownership mindset
Nice to have
- Python or scripting experience
- Exposure to NoSQL databases (e.g. Couchbase)
- Familiarity with tools such as VS Code, curl, or SQL Server tools
- Basic knowledge of web technologies (IIS, XML, CSS)
- Insurance industry exposure
- Experience working in ITIL-based environments
Why join Verisk
You will work on business-critical systems with real client impact, within a stable, global organization. The role offers strong ownership, continuous learning, and long-term career growth in a data-driven technology environment.
Senior Business Support Analyst in London employer: Verisk Analytics
Sequel Business Solutions, part of Verisk, is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to take ownership of their roles. With a focus on continuous learning and professional development, you will have the opportunity to grow your career while working on impactful projects that enhance customer experiences in the insurance sector. Located in a dynamic environment, our team enjoys the benefits of a global organization, including stability, competitive compensation, and a commitment to employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Support Analyst in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Verisk Analytics. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Verisk Analytics before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Business Support Analyst in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Verisk Analytics:Your cover letter is your chance to shine! Tell us why you want to work at Verisk Analytics specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Verisk Analytics!
How to prepare for a job interview at Verisk Analytics
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
